Application Support Analyst

2 weeks ago

Melbourne, Victoria, Australia illion Full time

Company Description

illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities and government sectors.

You will be a part of a team that is responsible for supporting a high usage business critical application which means time management is key along with collaboration, clear and concise communication. You will be actively contributing to the improvement of support processes, offering valuable insights and solutions to prevent future issues.

Job Description

The value-add things you'll be doing:

  • Troubleshooting and debugging of complex issues and supporting major incident management activities, providing ongoing and meaningful updates to management and key stakeholders.
  • Participate in the Post Incident Review process ensuring all appropriate facts are recorded accurately.
  • Work closely with business stakeholders in understanding issues or enhancement requests.
  • Working on changes and system enhancements to support the growth of the business.
  • Represent Application Support changes at the Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability or availability.
  • Provide regular ticket updates to the Application Support Manager and assist with monitoring and resource allocation of tickets in the support queues.
  • Monitor and take appropriate, timely action to address proactive system monitoring alerts.
  • Participate in the after hours on-call support roster for critical and high priority incidents.

Qualifications

The experience and qualifications you'll need to be successful:

  • 2+ years' experience working in Application Development or L3 Technical Application Support areas.
  • Bachelor's degree in Information Systems, Computer Science, Business Administration, or other related fields.

Key skills and attributes that will set you up for success:

Technical Skills:

  • ASP.Net MVC and C#
  • SQL Server – T-SQL, Stored Procedures, Views, Functions, Triggers
  • Working knowledge of JSON and XML
  • Good technical understanding of web applications, web services, Windows services, IIS, RESTful web services
  • Experience in using Source Control and code deployment tools (CI/CD pipelines).

Other Skills:

  • Excellent verbal and written communications skills and experience in managing stakeholders.
  • Work efficiently to maintain SLAs and bring quality service to clients and other key stakeholders.
  • Sound ability to identify technical problems and drive/deliver appropriate technical solutions.
  • Be an active team player, but also be self-motivated and take initiative when required.
  • Attention to detail and be driven to follow through and meet deadlines.
  • Comfortable operating effectively in a fast-paced environment. Highlight problems and be part of the solution.
  • Be open to Learning new systems and work collaboratively with and cross teams to identify and develop on improving systems/processes.
  • Be dedicated, accountable, ethical, and enthusiastic, in line with our team vibe and company values.

Additional Information

Culture

There has never been a better time to join illion. Our business is transforming. We are transforming the way we work with a strong focus on the value of our people and our customers. Our strong business leaders are modernising our culture and empowering our team to reach their full potential. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it

Benefits

  • Flexibility and Remote Working Options
  • Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
  • Novated Leasing and Corporate Discounts (ie. Health Insurance)
  • Social Club - Quarterly calendar of events allowing team member to network and socialise in a fun and relaxed environment

How to Apply

To apply, please click "Apply Now" button.

Our Values

Wonder what if

  • I am open to new ideas and finding better ways of doing things
  • I seek out opinions different to my own to evolve my thinking
  • I ask questions to learn and listen without judgement
  • I work to solve problems not just highlight them

We're good eggs

  • I set high standards for myself, and own my career, learning, performance and mistakes
  • I speak up when things don't feel right
  • I thoughtfully consider and then act on feedback I receive and continually endeavour to be the best I can be
  • I strive for optimal outcomes for us all

Human. Kind

  • I openly show gratitude, celebrate our differences and each other's successes
  • I display kindness and communicate in ways that raise other's self-esteem and motivation
  • I invest time in building strong relationships by being present, actively listening and showing respect in all my interactions
  • When making recommendations, I consider the thoughts of those who will be impacted

We all add up

  • I value diversity of thought and leverage the strengths and expertise of others, consciously considering all perspectives
  • I support the success of others by openly sharing my knowledge and experiences and jumping in to help where I can
  • I have other's backs and support decisions once they are agreed
  • I acknowledge that I'm no more important than anyone else and I respect other's priorities and commitments

Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply

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