Aps5 & 6 Compliance/investigations Officers

1 week ago

Brisbane, Queensland, Australia DFP Recruitment Services Full time

Job description:

The Role

This government agency works with people with disability, providers and the community to deliver nationally consistent, responsive and effective regulation of service providers.

Compliance Officers will be part of a national team, with duties including, but not limited to the following:

Responsibilities

  • Work with individual NDIS providers to assist them in understanding their obligations, and where noncompliance may have occurred, guide them to address those issues and risks.
  • Undertake enquiries, monitoring and analysis to develop compliance responses.
  • Monitor incoming incidents affecting the safety and wellbeing of participants to ensure highrisk or complex incidents are escalated and dealt with expeditiously.
  • Identify trends, issues, individuals of concern and inadequate investigations by service providers, through the assessment and analysis of information gathered during the management of incidents affecting the safety and wellbeing of participants.
  • Actively contribute to, and participate in, compliance promotion and education campaigns to inform and educate NDIS providers, participants and the public about the NDIS Commissioner's functions and the requirements of relevant legislation and rules.
  • Develop and maintain productive working relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the compliance, reportable incidents and investigations functions, and the NDIS Commission more broadly.
  • Prepare complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions to support compliance action.
  • Contribute and actively participate in an environment to encourage a learning culture where expertise can be appropriately shared.
  • Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

About You
In addition, you will be able to demonstrate the following

  • A welldeveloped understanding of contemporary compliance processes and practices and experience in compliance reviews
  • The capacity to develop and sustain excellent working relationships within the team, and with a variety of stakeholder groups
  • An ability to identify opportunities for continuous improvement and to contribute to the development of solutions to achieve quality outcomes
  • Excellent written and oral communication skills including the capacity to produce quality reports, briefings and correspondence
  • Highly developed organisational skills including the capacity to manage competing demands and to meet deadlines
  • The ability, and the confidence, to make sound judgements and decisions based on thorough monitoring and analysis, problemsolving, innovation and evidencebased practice, to achieve the objectives of compliance functions.
  • Applicants for the AS6 equivalent will also bring leadership experience

Applicants must:
-
hold Australian citizenship:

- be willing to undergo an Australian Federal Police check
- be willing and eligible to obtain a security clearance to baseline level


Any gaps or periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by an Australian referee is deemed uncheckable, rendering the applicant ineligible for a security clearance.


Additional info:

  • These roles are to commence late Feb through to August 2024 with extension option.
  • Working hours 37.5 hours per week, Monday to Friday, typically 9am to 5pm (some flexibility may be offered within that bandwidth).
  • Flexible working arrangements 50/50 fortnightly, 3 days a week in the office one week, 2 days the next.
  • Brisbane CBD based office close to public transport.
If you are already registered with DFP and meet the above criteria, please contact your DFP Consultant ASAP.

For new applicants, please APPLY NOW by clicking the available link. Interviews will commence immediately.

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