Mimco Head of Retail

1 week ago

Melbourne, Victoria, Australia MIMCO Full time

Mimco has a great opportunity for a Head of Retail to join the team. Reporting directly to the MIMCO General Manager you will be responsible for the management and leadership of the Mimco retail operations team

In this role you will develop, implement, drive and maintain the retail strategy, ensuring successful business performance, growth and profitability. You will show exceptional leadership, to foster a positive and inclusive work culture, that delivers exceptional service standards and best-practice retail operations across all retail channels.

Key Responsibilities

  • Develop, implement and drive retail strategic plans to drive the growth and development of the business
  • Create and drive a customer service strategy that delivers high levels of customer service and builds customer loyalty and maximises all sales opportunities
  • Build and manage Retail annual budget and management
  • Accountable for all financials across sales, employment, and shrinkage
  • Own and drive the retail incentive scheme - driving the desired behaviours and performance
  • Partner with People team to ensure retail team is being coached, developed and succession planned to create a high performing and engaged team.
  • Lead a team of Regional Managers, supporting their growth and development
  • Have awareness of competitor activity and retail trends, always looking for innovative opportunities that drive continuous improvement and operational excellence.

This is a key role within the Mimco Leadership team, working to deliver the strategic initiatives, provide business focused solutions that foster growth of the Mimco brand, the ideal candidate will have:

  • Significant experience in National Retail Operations role
  • Strategic development and management of retail operations experience
  • A passion for retail, with a customer first focus
  • A growth mindset, be willing to challenge the status quo
  • Outstanding relationship and stakeholder management skills
  • A commercial mindset with an ability to drive change
  • A proven track record of collaboration and delivering success through teamwork
  • Passionate about leading and developing a team

Why work for us?

  • A competitive remuneration package, including an annual clothing allowance
  • Generous employee discounts across Country Road, Mimco, Trenery, Witchery & POLITIX brands
  • Hybrid working arrangements in office and from home that provide appropriate work/life balance
  • An additional day of leave for your birthday
  • A supportive, flexible and engaging environment that will support personal/professional development
  • Opportunities to support community partnerships across our Corporate Social Responsibility program
  • Be a member of a company committed to sustainable practices
  • Ongoing training and development to pursue individual ambitions

About Us

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

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