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IT Support Engineer

3 months ago

Sydney, New South Wales, Australia Firesoft People Full time

Job Title: IT Support Engineer for MSP

Location: Sydney (West)

Salary: $3-400 per day

Our client is a leading IT Service Provider. Their solutions & services span across the entire uptime, availability, and recovery continuum, and extend to turnkey solutions for large infrastructure projects. As an IT Support Engineer, you will work directly with clients to provide technical support and maintenance for their IT infrastructure.

You will be given the opportunity to grow your career and your skillset and take advantage of further training and certifications to help you perform at your peak.

*The role is initially a 3-month contract with the opportunity to secure a permanent position*

The ideal candidate will be punctual, professional, and able to clearly communicate with various levels of staff to successfully manage and solve problems at a level 2 & 3 standard in a timely manner.
Responsibilities:

  • Provide first and second line technical support to clients onsite.
  • Troubleshoot hardware and software issues on desktops, laptops, servers, and network infrastructure.
  • Install and configure hardware and software for clients.
  • Perform regular maintenance and updates on client systems.
  • Monitor client systems to ensure optimal performance and uptime.
  • Work with clients to identify and resolve IT-related issues.
  • Handle any issues that must be escalated.
  • Maintain accurate records of work carried out for clients.

Requirements:

  • A degree or equivalent qualification in Computer Science, Information Technology, or a related field
  • At least 2 years of experience in a similar role within an MSP or IT support environment.
  • Strong knowledge of Microsoft Windows operating systems and associated applications.
  • Solid understanding of networking concepts and protocols.
  • Experience with Cisco/HP/Aruba network switches.
  • Excellent problem-solving skills and attention to detail.
  • Good communication skills and ability to work effectively as an individual and in a team.
  • Full Australian work rights – no student visas
  • Your own vehicle and a valid NSW driver's license – and travel will be reimbursed.

If you are a self-motivated individual who thrives in a fast-paced and dynamic environment, then we would like to hear from you. We offer competitive salaries, training opportunities, and a supportive work environment where you can grow your career in IT support.

If you are interested in this role, please click "Apply Now" to send us your CV.