Coaching & Development Trainer - Workers Compensation

1 week ago

Melbourne, Victoria, Australia DXC Technology Full time

Job Description:

About the role

Working in a team of L&D specialists developing and enhancing the technical competence and proficiency our front-line claims team through individual coaching and formal training; providing our people with the skills and support to deliver industry leading outcomes for injured workers, employers and DXC providing claims management services. Developing and delivering our new starter Trainee Program and assisting in the organization and delivery of WorkSafe and DXC providing claims management services.

Role responsibilities include;

  • developing and enhancing the technical competence and proficiency of our frontline claims teams through individual coaching and formal training;
  • providing our people with the skills and support to deliver industry leading outcomes for injured workers, employers and DXC Integrated Services; and
  • developing new training material and delivering our new starter trainee program
  • assisting in the organisation and delivery of WorkSafe and DXC Integrated Services Trainee programs
  • face to face coaching for trainee programs

Applicants must have:

  • Minimum 2 years' case management experience in worker's compensation industry

Preferred/Beneficial experience:

  • Experience developing and facilitating learning workshops
  • Certificate IV in Training and Assessment (TAE40116)
  • Computer skills: Experience in general instruction design & e-learning development (Articulate), Learning Management System (LMS) administration experience.

Other Qualifications

  • Good analytical and problem solving skills to assess needs and recommend solutions
  • Good communication skills to develop training programs and procedures both written and verbal
  • Good presentation skills, both in person and in distance learning, to train and educate all levels of employees
  • Good interpersonal skills to facilitate effective working relationships with varied levels of employees and stakeholders
  • Personal computer, software and multi-media skills to develop case management proficiency in claims staff
  • Ability to prioritize and meet deadlines
  • Experience coaching/developing individuals
  • Ability to understand and apply knowledge of workers' compensation case management tasks and processes

Flexible working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

Employee Benefits

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

  • Extensive resources to support your onboarding and continual development including DXC University
  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
  • More time to do the things you love with flexible leave options, including purchased leave
  • Take time to give back with charitable and emergency services volunteer days
  • Well-being matters to us and our Employee Assistance Program is there to support you and your family
  • And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

DXC Claims Management Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

  • Amp Bank Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • Nsc Quality Coach

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes.How you will make an impact Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of complaints...

  • Quality Coach-north Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.How you will make an impact:Review feedback and coaching in a timely manner to enhance service the competency of NSC team members Support the NSC leaders to improve the...

  • Nsc Client Team Quality Coach

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North PlatformHow you will make an impact:Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants Understand NPS promotors and...

  • Complaints Team Quality Coach-north Service Centre

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Complaints Team Quality Coach-North Service CentreIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Complaints Team Quality Coach-North Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • North Service Centre Quality Coach

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Workers Compensation Manager

    2 weeks ago

    Melbourne, Victoria, Australia G4S Full time

    We are looking for a Workers Compensation Manager to join our Safety team here at G4S. You will be responsible for providing leadership and strategic direction for the effective engagement and management of the workers' compensation and rehabilitation functions. This role is pivotal in Managing the insurance, claims and injury management function for workers...

  • Global Esop

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Learning & Organisational Development Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Internal Communications Lead

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Consultant - Workers Compensation

    2 weeks ago

    Melbourne, Victoria, Australia Marsh McLennan Full time

    Consultant - Workers CompensationCompany:MarshDescription:We're Mercer Marsh BenefitsMercer Marsh Benefits (MMB) was born out of the unification of the world's best human resources consultancy, the global leader in people risk advisory, and the number one disruptive benefits technology firm to form a unique employee benefit business. Together, we have shaped...

  • Workers' Compensation Consultant

    1 week ago

    Melbourne, Victoria, Australia Insurance House Full time

    Insurance Workers Compensation Melbourne Permanent / Full Time16/8/202- Develop premium reduction strategies for our clients Newly created role as a result of our continued growth in highly regarded team Exceptional culture and team environment enjoying flexible work arrangementsSafe Scope consultants specialise in end-to-end Worker's Compensation programs...

  • Adviser Education Analyst

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Adviser Education AnalystIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • North Administration Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityHow you will make an impact Gain an indepth understanding of the product and its administration Conduct online training & coaching with internal stakeholders & practice staff Handle complex queries and process exceptions Assist with testing website and administration systems when and if required Assist with documenting procedures when and if...

  • Nsc Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre (NSC) is an integral part of servicing AMP's North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP's advisers and clientsYou will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have...

  • Nsc Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    NSC consultant Be part of a high performing team Location: Melbourne 6 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the...

  • Nsc Team Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre Team Manager's primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...

  • Senior Product Designer

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work. Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research,...

  • Senior Product Designer

    2 months ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work. Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research,...