Customer & Contract Team Leader

1 week ago

Ryde, Australia Calvary Full time
Ryde, NSW, Australia, 2112

Sydney, NSW, Australia

Permanent

Closing on:
Aug

Favourite

Position Description

Customer & Contract Team Leader

Progress with purpose at one of Australia's largest health care providers

Get ahead with salary packaging, benefits and professional development in a supportive team environment

Permanent full time position

Location Flexible, Sydney or Newcastle

About the role

The Customer and Contract Lead is responsible for community business development (community engagement, referrer channels and maximising commercial outcomes for the Homes through optimising occupancy of suitable residents).


This role is crucial in ensuring occupancy levels are maintained working proactively with customers in consultation with both the management and clinical teams to provide quality care accommodation solutions to meet the needs of the customer.


They will also work closely with prospective Residents, their Families and Friends, to deliver accurate pricing and contracting information to customers, and to satisfy legislative requirements.


This role is responsible for leadership of a small team of Customer and Contract leads and work to create a strong culture across the team and region, working closely with Home Management Teams.

About you

Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings

Demonstrated sales experience

Demonstrated financial acumen

Demonstrated experience in consultation processes, including problem solving

Specialised competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships

Strong attention to detail and compliance orientation

Excellent communication skills, written and oral

Demonstrated experience in liaising with external services

Proven skills in collection and analysis of information

Demonstrated organisational ability

Commitment to continuous quality improvement

Demonstrated knowledge and experience with MS Office

A commitment to work within Calvary's Mission, Vision and Values

Why work for Calvary?

At Calvary, our staff matter.


Join our team, learn with purpose and drive positive impact in one of Australia's largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.


With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.


Your benefits:

NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

Flexible hours that make sense for you

Please note the following:

You will be required to provide evidence of immunisation as required for your role

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