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Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type: Full-Time
Employment Type: Permanent
ID: 47616
National Rehabilitation Manager - Personal Injury | NSW, Brisbane, or Adelaide
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
The role
The primary purpose of this role is to develop and deploy occupational rehabilitation services management practices and programs to support Long Tail Claims; including the national CTP injury management framework in consistently achieving return to work/return to life outcomes, expense control and customer experience business targets, and provide injury management support and advice to Injury Management Specialists and CTP claims teams.
You'll be responsible for
- Lead a national panel of rehabilitation providers to deliver best practice cost effective rehabilitation services across CTP in NSW, SA, NT and QLD
- Evaluate performance of panel providers across a number of key core elements.
- Identify, develop and drive rehabilitation service which support the consistent delivery of positive customer experience and improve health, social and commercial outcomes.
- Working collaboratively with Service Managers, Team Leaders, and Injury Management Specialists (IMS) to build business awareness of strategic priorities and injury management processes, legislation, guidelines, and contractual requirements.
- Actively contributing to and participating in regulatory rehabilitation related engagement, positioning Allianz as a trusted partner and valued source of expert commentary.
About you
- Demonstrated Workplace rehabilitation / return to work experience, including rehabilitation provider relationship management experience.
- Relevant allied health experience - (e.g. Occupational Therapy, Physiotherapy, Nursing, Rehabilitation Counselling, Psychology).
- Ability to drive the success of the injury management framework to optimise claims outcomes, excellence in customer experience and meeting of compliance requirements. This includes building on and fostering positive team culture and robust processes for the delivery of IMS coaching and support of claims teams across the CTP business.
- Cross jurisdictional knowledge of CTP and/or personal injury schemes, particularly in a relationship management role.
- Strong strategic orientation to maintain thought leadership in rehabilitation services and implementation of leading edge and innovative practices.
- Demonstrated ability to build effective relationships internally and externally with clients, intermediaries, and service providers.
- Project management skills, including planning and organising.
What's on offer?
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
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