Manager, Insights

1 week ago

Sydney, New South Wales, Australia Optus Full time

Manager, Insights & Data Platforms:

Date:09-Mar-2023

Location:
Sydney (Macquarie Park HQ), Australia

Company:
Singtel Group

Manager, Insights & Data Platforms
***
About the role
Optus is seeking a
Manager, Insights & Data Platforms to join our Go-to-Market team. This team is accountable for a number of areas, unified by driving outstanding customer experience and impact.

The aim of the function is to continually lift the quality, customer-focus and impact of all product and marketing initiatives.

The team is a key contributor to making Optus the most loved everyday brand with lasting customer relationships.

In this 12-month parental leave cover, you will report to the Director of Customer Research & Insights.

This is a pivotal role, in which you will ensure the success of the platforms and software which are core to Optus's NPS and market research programs.


About the role

  • Implementing and maintaining platforms and software supporting the market research and Customer Experience capability, enabling data collection, data management and reporting
  • Working with internal stakeholders to ensure the data collected flows smoothly into Optus's core systems, and managing any data or platform migration projects that arise
  • Developing and maintaining service levels and service management frameworks for the operational delivery of these platforms
  • Delivering on operational excellence through clear documentation of the processes and requirements for these platforms and software, and facilitating training programs to the broader organisation on this topic
  • Supporting resolution of technical and nontechnical enquiries relating to research platforms and software, and partnering to assess any updates or changes required
  • Leading research platforms and/or software vendors to deliver on time, on budget and to quality
  • Fostering a culture of collaboration and continuous improvement as it relates to these platforms

About you

  • You are an expert in data platform management, and someone who can dig into the data within a fastpaced environment
  • System knowledge of a Customer Experience platform (such as Medallia, Qualtrics, or InMoment) is what will make you shine in this role
  • You are a skilled project manager, and have experience with data or platform migration projects
  • Additionally, you will bring experience in the use of research to support customer experience initiatives
  • Proven experience in cultivating relationships and vendor management, with the ability to deliver quality outcomes in an autonomous manner
  • Experience within the Telco or Media or Marketing industry will be advantageous

So, Why Optus?
Our vision is to be Australia's most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people.

Every role at Optus helps us to achieve our vision.

We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.

We're a highly collaborative workplace, and offer a range of perks such as:

  • Discounts to Optus products and services, and to over 400 retailers Australia wide
  • Ongoing training, mentoring and development opportunities
  • Hybrid ways of working
  • Competitive salary
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

It starts with Yes


To find out more about our culture at Optus, go behind the scenes with our people by searching
#OptusLife on LinkedIn.

Please no recruitment agencies, we'll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.


As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter.

We have a COVID-19 Vaccination Policy and also require vaccination to enter our workplaces.

Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

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