Carrier Management

1 week ago

Melbourne, Victoria, Australia Willis Towers Watson Full time

With a background in insurance broking and data analytics, you'll put the interests of clients and the integrity of the market at the heart of the way you do business. Central to this role is providing carriers with performance analytics and feedback whilst identifying opportunities and areas for improvement.

The Role

  • Ensure that the Carrier Management related components of the broking strategy are delivered, always aligning to our core principle of acting in the best interests of our original clients
  • Ensure the delivery of contractually committed services to carriers that are contained within our Carrier Services Agreements, whilst coordinating and collaborating with our global teams where appropriate
  • Be the focal point of our relationships with relevant carriers, internally and externally, plus lead or support the regional/global coordination as appropriate
  • Lead the ANZ Broking Data Dashboard (PowerBI)
  • Provide carriers with performance analytics and feedback, identify resulting opportunities and areas for improvement
  • Lead and support the development of our Carrier Management value proposition, whilst supporting innovation in products, services and propositions more broadly (both internally and to carriers as part of the services provided)
  • Lead aspects of and support the sales activities related to our Carrier Service Agreements, whether new sales, renewal of existing agreements, or cross sell of WTW services
  • Ensure all WTW facilities and panels are being shown business when in-scope through opportunity identification reporting

The Requirements

  • Extensive knowledge of the insurance market and ability to understand potential conflicts of interest in Corporate, Risk and Broking (CRB) activity
  • Ability to demonstrate evidence of a highly professional and credible approach across the broking market community, resulting in an understanding of client and technical issues and capability to solve
  • Ability to create and maintain strong relationships with the broking teams, taking responsibility for alignment and coordination with specific business units and functions
  • Practical experience of broking and or underwriting processes and practices
  • Working towards or holding relevant qualifications would be advantageous
  • Project management/organisation skills with experience and ability to deliver to timeframes
  • Ability to present clearly, translating concepts and information in a manner that is appropriate and accessible to all levels
  • A self-starter and creative problem solver who is resourceful and able to prioritise and work under pressure
  • The ability to work within mixed and virtual teams, and to forge links and build networks with different WTW teams
  • Comfortable to undertake or instruct the organisation based on analysis and interpretation of structured and unstructured data to be used for decision-making
  • Ability to integrate within the team, and willingness to do what is needed to deliver high quality service to the carriers and internal stakeholders
  • Practical experience of portfolios, facilities and panels would be an added advantage
  • Hold all regulatory licenses, permissions and technical or other requirements applicable under local legislation

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

  • Annual bonus
  • Company paid salary continuance insurance
  • Life and TPD insurance
  • Hybrid working
  • Networks (Gender, Wellbeing, Pride)
  • Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it's fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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