Participant Support Officer

1 week ago


Sunshine, Australia Talent International Full time

Job Details:

Location
Sunshine

Salary
Up to AU$37.36 per hour

Job Type
Full Time

Ref
BBBH101096_

Contact
Liam Lasslett

Posted
about 2 hours ago

The opportunity
Our client is a community focused federal government agency.

They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire hourly rate contract until 31st of December 2024 with the opportunity to extend.

APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Sunshine location.


About the role
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Responsibilities will include

  • Managing and resolving participant matters by actioning planning tasks as per the Agency Act
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and Agency online support
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
  • Undertaking research and investigation activities and preparing associated reports and correspondence
  • Undertaking a range of data entry activities and ensuring follow up is completed
  • Receiving and recording complaints and other feedback in the Business systems

About you
-
Australian citizenship is a requirement to be eligible for this position:

  • Previous experience within Government or Disability highly advantageous
  • Ability to work in a team
  • Communication skills
  • Customer service skills
  • Ability to manage conflict and difficult/sensitive conversations
  • Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • Ability to use initiative and work independently
  • Ability to learn new systems and processes
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