Aps3 Participant Support Officer

1 week ago

Sunshine, Australia Chandler Macleod Full time

Location

  • Sunshine, Victoria
-
Category

  • Office Support
-
Salary
- $37.36 AUD - $37.36 AUD Hourly
-
Posted

  • 01Mar2024
-
Work type

  • Casual/Temp
-
Contact

  • Claudia Leiva
-
Reference

  • BH
-
Applications close 15.00 PM AEST, 12th March 2024

Mandatory:
Australian Citizenship required to work within Federal Government.

About the Organization:

This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life.

Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.


About the role:

The APS 3 Participant Support Officer will:

  • Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
  • Provide counter/reception support for the local office including participant enquiries in the selfhelp kiosks and Agency Support
  • Resolve customer enquiries, provide information, and refer customers to appropriate government or community services.
  • Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertake research and investigation activities and preparing associated reports and correspondence.
  • Undertake a range of data entry activities and ensuring follow up is completed.
  • Receive and recording complaints and other feedback in the Agency Business systems.

Skills Required for the role:

  • Experience working in a similar role under Australian rules and regulations.
  • Ability to work in a team
  • Communication skills
  • Customer service skills
  • Ability to manage conflict and difficult/sensitive conversations
  • Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • Ability to use initiative and work independently
  • Ability to learn new systems and processes
  • Experience with the NDIA or in the disability sector
  • Experience in a Front of House and/or administration based role
  • Current Police Check, o ability to obtain one.

What you will bring to the role:

  • Strong communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams, the ability to adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

How to apply:

Mandatory:
Australian Citizenship required to work within Federal Government.
upload your details and resume to be considered for this role.
**Applications close 15.00 PM AEST, 12th March 2024

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