Current jobs related to Customer Services Consultant Croydon Care Home - Croydon - Bupa

  • Cleaning Assistant

    1 week ago

    Croydon, Australia Bupa Full time

    About the HomeBupa Croydon is a modern care home located in a leafy suburb of Croydon, approximately 30 kilometers from Melbourne's CBD. The home consists of 84 beds and offers a range of care types. Our primary focus is on the health, lifestyle, and well-being of our residents.To learn more about our home, please visit our website: Bupa Croydon | Aged Care...

  • Pca Personal Care Assistant

    4 months ago

    Croydon, Australia My Holistic Care Full time

    We are a private provider of non-medical in-home senior care seeking the best professional Caregivers to become part of our team in Croydon Area. My Holistic Care caregivers are trained to be the best in the industry to assist clients to remain in their own homes. You will work one-on-one with a client, enhancing his or her quality of life. More than simply...

  • Pca Personal Care Assistant

    4 months ago

    Croydon, Australia My Holistic Care Full time

    We are a private provider of non-medical in-home senior care seeking the best professional Caregivers to become part of our team in Croydon Area. My Holistic Care caregivers are trained to be the best in the industry to assist clients to remain in their own homes. You will work one-on-one with a client, enhancing his or her quality of life. More than simply...

  • Home Care Worker

    2 weeks ago

    Croydon, Australia Kincare Full time

    About the RoleWe are seeking a dedicated and compassionate Care Worker to join our team in Croydon VIC. As a Care Worker, you will play a vital role in providing high-quality in-home care services to our customers, enabling them to live independently at home for longer.Key ResponsibilitiesDomestic Assistance: Provide cleaning and household support to ensure...

  • Home Care Worker

    2 weeks ago

    Croydon, Australia Kincare Full time

    About the RoleWe are seeking a dedicated and compassionate Care Worker to join our team in Croydon VIC. As a Care Worker, you will play a vital role in providing high-quality in-home care services to our customers, enabling them to live independently at home for longer.Key ResponsibilitiesDomestic Assistance: Provide cleaning and household management...

  • Care Manager

    3 weeks ago

    Croydon, Australia Bupa Full time

    Why Bupa Croydon A modern care home set in a leafy suburb of Croydon, 30kms from Melbourne's CBD. It consists of 84 beds, and a mixture of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. About The Role As our Care Manager, you will work as part of a team of empathetic and caring clinical...

  • Cold Larder

    3 months ago

    Croydon, Australia Cater Care Full time

    Full Time position available - Work for a market leader with a talented & friendly team - Opportunities for career development and progression **The Role**: Cater Care Australia seeks to appoint a reliable Cold Larder at our college in Croydon! **Roster**:Mon - Fri (7:00am - 2:00pm) **What This Role Involves**: - Preparing and serving meals - Re-stocking...

  • Carer I Croydon

    4 months ago

    Croydon, Australia Bupa Full time

    **Croydon** **Ready for a new career adventure?** Join Bupa Aged Care and be at the heart of it in Croydon. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work We make life better for thousands. That includes yours. You make a difference to our residents and their...

  • Hospitality Service Assistant I Croydon

    3 months ago

    Croydon, Australia Bupa Full time

    **About the Home** - Croydon A modern care home set in a leafy suburb of Croydon, 30kms from Melbourne's CBD. It consists of 84 beds, and a mixture of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. **Benefits of Bupa** - Supportive, collaborative, and caring team culture - Continual learning and...

  • Hospitality Service Assistant I Croydon Victoria

    3 months ago

    Croydon, Australia Bupa Full time

    **About the home** A modern care home set in a leafy suburb of Croydon, 30kms from Melbourne's CBD. It consists of 84 beds, and a mixture of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. To learn more about our care home please visit Bupa Croydon | Aged Care Croydon **Benefits of Bupa** -...

  • Aged Care Admissions Coordinator I Croydon Victoria

    4 months ago

    Croydon, Australia Bupa Full time

    **About the Home** A modern care home set in a leafy suburb of Croydon, 30kms from Melbourne's CBD. It consists of 84 beds, and a mixture of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents **Benefits of Bupa** - Supportive, collaborative, and caring team culture - Continual learning and development...

  • Support Worker

    4 months ago

    Croydon South, Australia Absolute in Home Care Full time

    We are looking for caring and reliable support worker to assist our male participant in Croydon area on a Thursday 9am - 3pm and every second Saturday 10am - 2pm You must have your own car and Vic drivers license with experience. an NDIS Worker screening Check and be super reliable and be available for the above days and times. Hourly Rate + Super + PLSL +...

  • Support Worker

    3 months ago

    Croydon South, Australia Absolute in Home Care Full time

    We are looking for caring and reliable support worker to assist our male participant in Croydon area on a Thursday 9am - 3pm and every second Saturday 10am - 2pm You must have your own car and Vic drivers license with experience. an NDIS Worker screening Check and be super reliable and be available for the above days and times. Hourly Rate + Super + PLSL +...

  • Ppt/casual Home Care Aged Care Support Worker

    4 months ago

    Croydon, Australia RDNS Your Choice Home Care Full time

    Are you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: PPT/Casual Support Worker** **Location: Croydon, Victoria** **Type: Permanent Part Time OR Casual** **What We're Looking For**: - Availability between...

  • Carer I Croydon Victoria

    3 months ago

    Croydon, Australia Bupa Full time

    **The Opportunity** Are you looking to take your experience as a Carer in a new direction? As a Care Therapist, you will gain training under the guidance of allied health professionals to support implementation of the residents plan of care by hosting group and individual therapy sessions, supporting telehealth assessments and undertaking other general...

  • Carer I Croydon

    3 months ago

    Croydon, Australia Bupa Full time

    **Ready for a new career adventure?** Join Bupa Aged Care and be at the heart of it in Croydon. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work We make life better for thousands. That includes yours. You make a difference to our residents and their families, and...

  • Ppt Home Care Aged Care Support Worker

    3 months ago

    Croydon, Australia RDNS Your Choice Home Care Full time

    Are you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: PPT Support Worker** **Location: Croydon, Victoria** **Type: Permanent Part Time** **What We're Looking For**: - Availability between Monday to Friday...

  • Carer I Croydon in Victoria

    4 months ago

    Croydon, Australia Bupa Full time

    **The Opportunity** You’ll join a supportive, collaborative and caring team to make a positive impact to the lives of our residents with your compassionate and supportive approach. You’ll deliver the highest quality person-first care to residents in line with their individual care plan. Bupa’s focus on the longer, healthier and happier lives of our...

  • Carer I Croydon Victoria

    3 months ago

    Croydon, Australia Bupa Full time

    **The Opportunity** You’ll join a supportive, collaborative and caring team to make a positive impact to the lives of our residents with your compassionate and supportive approach. You’ll deliver the highest quality person-first care to residents in line with their individual care plan. Bupa’s focus on the longer, healthier and happier lives of our...

  • Lead Educator

    3 months ago

    Croydon, Australia Anila recruitment Full time

    $30 - $36 per hour + super (qualification dependant) - Located in Croydon, Victoria - Full time or part time available **Anila Recruitment is a specialist recruitment agency in permanent recruitment for Early childhood and Outside School Hours Care.** Our Client is a National Early Childhood Provider delivering care to children in Victoria, New South...

Customer Services Consultant Croydon Care Home

3 months ago

Croydon, Australia Bupa Full time

About the Home


Situated at the base of Mt Dandenong, Croydon is a short 30 km drive from Melbourne's CBD and along with a thriving main street it boasts The Croydon Market Complex which has everything you need.

It is surrounded by extensive parklands which is great for walking cycling or just relaxing. Our modern care home, set in these leafy surrounds, consists of 84 beds, with mixture of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. We received a 95% overall satisfaction rating for this care home given by residents and their relatives.

Benefits of Bupa

  • Supportive, collaborative, and caring team culture
  • Continual learning and development opportunities
  • Internal transfers across our care homes
  • Discounts on Bupa products
  • Healthcare, Optical, Dental & other retail partners

About the Role


As the Office Support Administrator - known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our passionate and dedicated General Manager, Melina.

Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.


Duties
Each CSC has their own portfolio of duties.

Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.

Below is an example of tasks but you certainly wouldn't be responsible for all of them
-
Resident Placement -Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
-
Employee Service
  • Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
-
Reception / Admin
  • Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

  • PatienceWorking in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
  • Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role.

You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up.


  • Intermediate to advanced skills across the MS Office Suite
  • Previous experience gained in a similar admin/customer service role
  • Highly developed organisation and time management skills prioritisation and selfdirection is key in this role

Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.