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Principal Technical Business Analyst
2 weeks ago
Are you motivated and excited by the challenge of scaling a fast-growing company by delivering data driven insights and customer feedback to Engineering and Product teams? In this role you will investigate some of the most pressing challenges and decision points Atlassian has in scaling its solutions to 100 million users.
We're growing quickly, so being a fast learner and utilising innovative approaches and technologies is the key to success.In this role, you are the customer champion, a trusted partner with Product & Engineering teams, helping to scale the business by making our customers more successful.
You will be working with our new Product incubator program to help bring new products to market.You will dive deep into our data to identify, pitch, spar, and partner on meaningful improvements to improve supportability, and prevent or eliminate product friction.
You will collaborate with our Engineering and Product teams on change to ensure that our Support Engineers are prepared, and change is adopted by our customers successfully.
You're part analyst, part product manager, and part program manager.You're strategic, tactical, and also relationship- and data-driven
On day one you'll have the following experience:8+ years of relevant experience with a proven ability as an analyst delivering insights in software development, service delivery, or customer support settings
You have strong business insight and the ability to map business challenges to data
Excellent written, verbal communication and presentation skills
Proven track record of developing initiatives and using data to drive clear prioritization of issues and development of strategy
Experience working with senior stakeholders to influence priorities
SQL experience
Experience working with Product Management functions or in Software Development You'll be passionate about the following: Telling stories with data that resonate with executive leadership
Actioning feedback to drive improvements in yourself
Exhibiting curiosity, humor, drive, flexibility, empathy, and refusal to accept the status quo
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