technical support analyst

2 weeks ago


Perth, Western Australia Workpac Full time
  • Monday to Friday roster
  • Perth based role
  • 12 month duration with view to extend

About Our Client:

Rio Tinto operates the worlds largest integrated portfolio of iron ore assets. These assets include a world-class, integrated network of 15 iron ore mines, four port facilities, a 1,700 kilometre rail network and related infrastructure. Rio Tinto are expanding operations in the Pilbara to epic proportions while introducing next generation technologies to deliver greater efficiency, lower production costs and improved health, safety and environmental performance.

About the Role:

WorkPac are currently seeking a Technical Support Analyst based in Perth to commence work as soon as possible. This position offers a Monday to Friday roster based in Perth for 12 months in duration. This role serves as an intermediary between developers and business users within the support team, managing first-level ticket control, interacting with business users, and facilitating issue resolution. Additionally, it involves fixing tickets to address user concerns and ensure the smooth operation of business solutions.

Key Responsibilities will include:

  • Provide technical support to customers and internal teams.
  • Analyze and resolve technical issues related to SQL, PowerBi, and Python.
  • Develop and maintain data visualizations and reports using PowerBi.
  • Write and optimize SQL queries for data extraction and analysis.
  • Utilize Python for scripting and automation tasks.
  • Engage with customers to understand their needs and provide effective solutions.
  • Collaborate with other technical teams to ensure seamless service delivery.
  • Document technical processes and support procedures.

Skills & Experience Required:

  • Proficiency in SQL, including query writing and optimization.
  • Experience with PowerBi for data visualization and reporting.
  • Strong knowledge of Python for scripting and automation.
  • Excellent customer engagement and communication skills.
  • Problem-solving mindset with the ability to troubleshoot technical issues.
  • Ability to work independently and as part of a team.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

About WorkPac

WorkPac is Australia's largest privately owned workforce services business with over 1.3 million registered candidates. We offer tailored solutions in recruitment, skills and career development across Mining, Construction, Healthcare and more. Our consistent promise to both candidates and clients is that choosing WorkPac is always a Good Move.

How to Apply:

Click on the Apply button or for more information please contact:

WorkPac Principal Consultant: Sara Mason on quoting the below reference number.

RioTintoProfessional Job Reference Number: 7469J

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.



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