Technical Management Specialist

2 weeks ago

Perth, Western Australia BT Full time
Technical Management Specialist

Job Req ID:20571
Posting Date:28 Jul 2023
Function:Cyber Security
Location:Perth_, Australia
Salary:Competitive
Recruiter:

Hiring Manager:

Career Grade:

Internal Closing Date:

Key Purpose of role

  • To manage and administer security technologies for BT and its Global customers.
  • Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. Onboarding of new product to operation team and taking contract ownership.
    What I'll be doing your responsibilities
  • Form an integral part of 24*7 rota to provide security inlife support
  • Work on complex incidents, problems and changes within the Operational environment.
  • Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
  • Be the technology SME for specialised product as per contract or business need
  • Be the Contract SME obtaining full infrastructure, tools and process knowledge.
  • Be the Single point of Contact for design or contract team for any operation query or escalation support
  • Contribute to new Product launch and technical evaluation for managed security services
  • Provide escalation support to team members including first and second line of defence.
  • New customer onboarding and Acceptance into Service of new product for existing customers.
  • Root cause analysis and building PIR as and when required
  • Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
  • Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
  • Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
  • Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management

The technical skills needed

  • Mandatory: Handson experience in operation and management of security infrastructure.
  • Minimum Troubleshooting experience of 6 years of experience on following products/technologies:
  • Cisco Firepower/FTD/FMC/ASA
  • Implementation and operation support experience on ASM
  • Zscaler
  • Understanding of Identity and Access management solution, CyberArk, Cisco ISE, SGT's
  • Ability to provide Tier 3 support and manage complex and escalated tickets
  • Knowledge of Cyber Security domains will be an added advantage
  • Stakeholder management and ability to work under pressure
  • Effective oral and written communication

Experience you would be expected to have

  • 7 years Experience of working in a global security operation environment, ticketingtools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
  • CCNP/CCIE Security, PCNSE
  • Professional Qualification such as B.E./B.Tech/MCA
  • Diploma in a relevant field is Acceptable

Why this job matters
The Cyber Security Ops.

Manager manages teams in the execution of security solutions, manages daily global operations delivering regular risk reporting, coordinates compliance review activities, and identifies operational improvements, organisational vulnerabilities and risks.


What you'll be doing

  • Manages teams in activities around incident response, security monitoring, threat hunting, security analytics and reporting.
  • Leads employees, vendors, consultants, and third-party service providers to ensure that baseline information security configurations are defined for products deployed across all technology platforms.
  • Contributes to crucial relationships across the BT Group delivering efficient and consistent security operations services through continuous improvement opportunities creating defense lines that address growing business needs and a rapidly evolving security and threat landscape.
  • Ensures visibility on issues and gaps resulting from the security monitoring activities and wider capabilities to suggest innovative and faster ways in addressing incident response.
  • Applies analytics to provide insight to other security leaders in order to enhance policies and processes related to risk management, security programme management, and security governance.
  • Champions, continuously develops and shares with team knowledge on emerging trends and changes in security operations.
  • Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.
  • Implements ways to improve working processes within the area of Security Operations.
  • Coordinates collaborations with security engineering and vulnerability teams to ensure security tooling is providing operations function

  • Technical Specialist

    2 weeks ago

    Perth, Western Australia Insight Direct UK Ltd Full time

    Select how often (in days) to receive an alert: Perth, WA, AU, 6000 Insight Awarded Fortune's #20 Worlds Best Workplaces Awarded #11 in Australia's Best Workplaces in Technology Global Microsoft Gold Partner & Country Partner of the year Australia 2023 Technical Specialist Position, based in Perth Our passionate and talented Apps &...

  • Technical Specialist

    2 weeks ago

    Perth, Western Australia Allianz Australia Full time

    NAAt Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's a flexibility for blance and the support you need. We know that flexible work...

  • Technical Specialist

    2 weeks ago

    Perth, Western Australia BT Financial Group Full time

    Opportunity to join BT Financial Group's Customer Service Delivery Team Applications will be reviewed in midJanuary 2023BT is the wealth management arm of Westpac Group; we aim to provide solutions for our customers in the creation and management of wealth. We do this by finding the most intelligent ways to manage, preserve, administer and advise on wealth,...

  • Technical Management Specialist

    2 weeks ago

    Perth, Western Australia BT Full time

    Technical Management SpecialistJob Req ID:20570Posting Date:28 Jul 2023Function:Cyber SecurityLocation:Perth_, AustraliaSalary:CompetitiveRecruiter:Hiring Manager:Career Grade:Internal Closing Date: Job Responsibilities Escalation Point for P1 / P2 IP network related Incidents and following up until its resolution. Troubleshooting IP network issues (eg....

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia Lloyd Recruitment Group Full time

    Technical Support Specialist - Engineering FocusOur client is established provider of engineering products, services and components. This is a fantastic opportunity to join a dynamic and growing engineering firm involved in the mining sector. You can be a key part of a technical and engineering department with world-leading expertise.If you are looking to...

  • Technical Specialist

    2 weeks ago

    Perth, Western Australia Chandler Macleod Full time

    We are seeking experienced applicants with previous offshore or onshore wind projects and who are interested in using their skills to help build an establish the Australian offshore wind industry.The role is located in the Department of Industry, Science, and Resources. This role focuses on the licensing of offshore renewables projects and transmission...

  • Specialist Technical Advisor

    2 weeks ago

    Perth, Western Australia HOBAN Recruitment Full time

    This Government agency is designed to enhance the lives of many Australians across the country and has an opportunity for Technical Advisors to commence immediately. Paying $60.26 p/h + 11% Super. Positions are located in Perth and Darwin, NT.About you:Must be an Australian CitizenQualifications in one of the following areas:Occupational Therapy Prosthetics...

  • Technical Specialist

    2 weeks ago

    Perth, Western Australia Boral Construction Materials Full time

    Technical SpecialistDivision: Boral Resources WA LtdDepartment:CONCRETE WAWork type: Permanent - full timeLocation: PerthYour next OpportunityIn this dynamic role, you will be responsible for developing, monitoring and optimising the technical performance of our Concrete products. As an integral stakeholder, you will provide expert consultation to our...

  • Project Technical Lead, Civil Engineering

    2 weeks ago

    Perth, Western Australia Technical Concept GmbH Full time

    Project Technical Lead, Civil EngineeringStantec are currently involved in some of Sydney's largest and exciting projects within a variety of industries and sectors including health, defence, commercial, land development, civil infrastructure and transport. We are currently looking for a Project Technical Lead to join our established and growing team.This...

  • Project Technical Lead, Civil Engineering

    2 weeks ago

    Perth, Western Australia Technical Concept GmbH Full time

    Project Technical Lead, Civil Engineering Stantec are currently involved in some of Sydney's largest and exciting projects within a variety of industries and sectors including health, defence, commercial, land development, civil infrastructure and transport.We are currently looking for a Project Technical Lead to join our established and growing team.This...

  • Delivery Assurance Specialist

    2 weeks ago

    Perth, Western Australia ETS Infrastructure Management Full time

    Other (Information & Communication Technology)Full timeAdd expected salary to your profile for insightsAs a Delivery Assurance Specialist you will be ensuring compliance with RAC and regulatory standards, and that any contractual requirements for support, assurance activities and documentation are metWhat will you be doing?Coordinating governance and...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia Liebherr-Australia Pty. Ltd. Full time

    Do you thrive on tackling complex technical challenges and building strong customer relationships? Liebherr-Australia is searching for a passionate Technical Support Specialist to join our National Team As a key player, you'll diagnose and resolve intricate technical issues related to Liebherr mining trucks, ensuring smooth operations for our...

  • Regional Technical Manager

    2 weeks ago

    Perth, Western Australia Landpower Full time

    Take your time in the trade to the next level Extensive training, development and international support network Be the first port of call for complex technical service support for WATime to Gear Up your career.CLAAS Harvest Centre is a part of the largest privately-owned farm machinery distribution network in Australasia, servicing primary producers and...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia Liebherr-Werk Nenzing GmbH Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Do you thrive on tackling complex technical challenges and building strong customer relationships? Liebherr-Australia is searching for a passionate Technical Support Specialist to join our National Team As a key...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia Liebherr-Australia Pty. Ltd. Full time

    Do you thrive on tackling complex technical challenges and building strong customer relationships?Liebherr-Australia is searching for a passionate Technical Support Specialist to join our National Team As a key player, you'll diagnose and resolve intricate technical issues related to Liebherr mining trucks, ensuring smooth operations for our...

  • Technical Sales Specialist

    2 weeks ago

    Perth, Western Australia Cegal AS Full time

    Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition.Our Perth office is experiencing solid growth in digitalization projects and now we're looking for new colleagues.Our team is comprised of talented and fun colleagues who contribute to a positive atmosphere and a dynamic...

  • Technical Service Specialist

    2 weeks ago

    Perth, Western Australia ChampionX Full time

    Technical Service Specialist Job Overview:This versatile role provides laboratory and onsite technical support in alignment to contract requirements for ChampionX customers. Key requirement is the ability to work independently as required to assist in problem solving technical challenges (i.e scopes, test work and reporting).Main Responsibilities: Management...

  • Technical Sales Specialist

    2 weeks ago

    Perth, Western Australia Izomax Full time

    Welcome to Izomax - Shaping the Future of Oil and Gas IndustryAre you the perfect fit for the role of Technical Sales Specialist at Izomax?We are on the lookout for a vibrant and results-oriented professional with experience in downstream and upstream portfolios to join our team in Perth, Australia.About the Company:Izomax, a dynamic company from Norway, is...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia Liebherr Full time

    Technical Support SpecialistPerth | Job ID 72553Apply nowJob ID 72553Division Liebherr InternationalOrganization Liebherr-Australia Pty. Ltd.Area of employment EngineeringCountry AustraliaEntry level ProfessionalsType of contract full timeDate of entry 13/05/24Do you thrive on tackling complex technical challenges and building strong customer relationships?...

  • Technical Sales Specialist

    2 weeks ago

    Perth, Western Australia Izomax Full time

    Are you the Technical Sales Specialist we're looking for? Join Izomax in Reshaping the Oil and Gas Industry.At Izomax, we challenge the norms and take pride in revolutionising the Oil and Gas industry through innovative solutions.Are you ready to be a part of this transformation?We're looking for a dynamic, customer-centric, and result-driven Technical Sales...