Delivery Shift Operations Manager, Logistics

2 weeks ago

Melbourne, Victoria, Australia Amazon Full time
Delivery Station Experience Manager, Amazon Logistics
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.


One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.


Amazon is seeking an On The Road (OTR) Manager in Last Mile Execution, with four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your Operation.


This role requires working with multiple business and technical teams across the company to manage successful OTR performance, driving continuous improvement and enhancing carrier performance.

The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.

Key job responsibilities

  • You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.
  • Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.

Additional Job Elements:

  • Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.
  • Ensure productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis.
  • Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
  • Proactively identifying and leading process improvement initiatives and Lean tools.
  • Tactical leadership of strategic initiatives.
  • Cross functional coordination and task tracking.
  • Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
  • Strategic planning and forecasting to appraise performance and problem resolution.
  • Management and execution of crossfunctional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.
  • Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
  • Ensuring procedures are followed for safety, building security and product loss prevention.
We are open to hiring candidates to work out of one of the following locations:

Heathwood, AUS

Bachelor's degree or equivalent

  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • 1+ years of performance metrics, process improvement or lean techniques experience
Bachelor's degree in management, business administration, economics, engineering, marketing

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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