Enterprise Salesforce Lead

2 weeks ago

Sydney, New South Wales, Australia Katzion Full time

The Opportunity:

We are a fast growing start-up, with some of the largest auto manufacturers in Australia as valued clients. As a Salesforce premium partner we are trusted to deliver innovative and creative solutions using the power of Salesforce. We are quite humbled by the amazing journey we have been on since we started in 2017.

Fast forward to 2023, we now have 6 offices around the globe, employing over 160 phenomenal people who are creating amazing customer experiences for 14 large partners.

Our journey is only just beginning and we are excited for the opportunities ahead. If you want to play a key role in the growth of an organization - Katzion is for you

Experience And Qualifications:

Must have:

  • 10+ years of experience delivering consulting services, including team leadership
  • 4+ years of experience understanding sales cycles and helping to shape and scope large, complex implementation projects
  • 7+ years of enterpriselevel project delivery or program management experience on the Salesforce platform driving successful software deployments at a range of customers across different industries
  • 4 or more current Salesforce advanced certifications (Platform Developer 2, Architect certification(s), Sales/Service/marketing Cloud).
  • Technical and cognitive ability to scope and strategically plan engagements
  • Ability to design and implement initiatives and infrastructure to scale topperforming software/professional services teams
  • Experience recruiting, motivating and retaining top talent
  • Excellent communication skills, collaborative (teamfocused) mindset, high levels of EQ and IQ
  • Strong balance of collaborative and selfstarter/entrepreneurial mentality; selfaware and an inspiring character with great energy who is able to own your part of the organisation while also working
  • Enjoy being the "Coach". Help team members achieve and exceed their goals.
  • Passion for consulting and learning. You are a fast learner and you enjoy learning new concepts and technology and determining how to best implement them.
  • Effectively gives/receives feedback; demonstrated ability to establish/meet deadlines.
  • Leads by example. Strong work ethic, teamwork skills and ability to be selfdirected and resourceful.
  • Customer service focus & commitment to quality, responsibility, & high work standards.
  • Strong organizational skills with the ability to multitask and priorities well in a fast paced, dynamic work environment.

The Role:

Responsibility:

  • Lead the business and operational elements of the Salesforce Professional Services team globally from capacity planning to process development to project execution and customer success.
  • Guide the strategic direction of the team and the overall Salesforce practice for both technical and functional roles, conduct team meetings, 1:1 meetings with your direct reports, help manage escala
  • Manage the evolution of the Salesforce team including new and updated services offerings, resourcing, team enablement, project governance, and scoping and delivery oversight
  • Work with leadership to identify and implement success metrics, ensuring phases across presales, sales, delivery and postdelivery are successful and drive revenue through hitting goals
  • Influence and collaborate with teams across the Professional Services organisation as well as Innovation & Technology and Business Development to promote revenue opportunities, customer satisfaction,
  • Understand Katzion services offerings, value proposition, automotive industry, customer landscape and complexities
  • Deliver implementation, on boarding, integration, consulting, and ongoing technical services to help customers realize the full potential of Katzion's solutions
  • Communicate with the team to understand and manage customer escalations, mitigate risks, and navigate challenging situations to drive mutually beneficial outcomes
  • Partner with Business Development team to assist in prequalification and scoping tasks to ensure that projects are scoped and estimated correctly
  • Recruit and develop a highperforming Salesforce Professional Services team, developing career paths for team members that allow for growth and development within the Professional Services team and Ka
  • Manage, forecast and monitor resource capacity and utilization, staffing appropriately for customer engagements
  • Proactively manage hiring, attrition, productivity, morale, team motivation and training, across the Salesforce team
  • Be accountable for the success of direct reports by developing and delivering annual performance reviews as well as providing adhoc coaching, mentorship and support to help them develop professionall
  • Develop a Salesforce Practice V2MOM that includes a vision for the team, team values, and setting team/department objectives & ensure that they are met.
  • Recommend and drive the adoption of processes, systems, and technology to support the delivery of successful customer projects
  • Ensure

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