Group Chief Operating Officer
1 week ago
The COO will report to the CEO and Chairman and manage the Global Operations with an emphasis on APAC.
Over the next 5 years, the COO will support the growth strategy which will see the business quadruple in size.
The focus of the COO will be to deliver continuous and excellent service levels to customers as the business scales and driver global operational performance.
Responsibilities include:
- Contribute to the overall business strategy and execution as a member of the C Suite Leadership Team.
- Providing strategic Service Delivery recommendations and reporting to the C Suite Team and Advisory Board
- Lead Global Service Delivery 24/6:
- Customer Excellence: Shared Service (Finance, IT, Customer Service, Procurement etc.)
- Operational Excellence: Sitebased operational teams
- Business continuity planning and performance, capacity planning, and infrastructure utilization performance.
- Develop and maintain strategic relationships, with vendors and key people of influence.
- Global Service Delivery Communications, including Town Halls, Client, and Support Updates.
- Integrate, lead, and manage future international operations
- Identify and lead transformation projects designed to futureproof Customer and Operational Excellence for scale and performance.
- Product Owner of Case Management Application
- Product Owner of People Experience Platform and the Service Managers Strategy
- Develop and manage projects to reposition the company operationally to support the expansion of international clients
- Chair monthly and quarterly Global Senior Leadership reporting meetings
Skills required:
- Minimum 10 years experience in a comparable executive leadership role
- Minimum 5 years of experience leading operations across multiple regions
- Executive experience in people management at scale, including project and crisis management
- Strong reporting, budget, and cost management experience
- Exceptional leadership, influencing, and delegations skills
- Strong and authentic communicator able to make the complex simple, compelling, and concise
Executive Search Director
- Claire Mansell
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