![Australian Bureau of Statistics](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Officers
2 weeks ago
Location:
Geelong, Victoria
- Several casual APS2 positions
The Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change.
Due to the needs of the business area, these roles are open only to those that can physically attend the Geelong office in Victoria.
These positions are casual ($33.86 per hour), with the opportunity to work 5 business days a week dependant on the available work.
Shifts are 7.25 hours in duration, Monday - Friday between 8.45am and 7:00pm during AEST and 8.45am and 8:00pm during AEDT.
About the roles
The key duties and responsibilities of a Contact Centre Officer are:
- Provide front-line support to ABS data providers by answering inbound calls, answering general questions, provide information and assistance with data collections.
- Assist with data collection by calling data providers to followup on outstanding statistical collection/s.
- Maintain and improve provider's experience by adhering to standard guidelines and procedures.
- Adhere and uphold APS Values, obligations and perform duties in accordance with the Census & Statistics Act, and adhere to strict confidentiality agreements in accordance with Australian Government policy and legislation (Privacy Act 1988).
What we are looking for (selection criteria)
- strong verbal communication and phone skills
- active listening skills
- accurate data entry skills
- customer service focus
- attention to detail
- professionalism
- multi-tasking.
What we offer
The ABS is a great place to work, we offer a:
- competitive hourly rate and superannuation
- flexible working hours and work life balance including the potential of working from home
- comprehensive initial training with ongoing coaching and career development.
Read more about why you should work for us HERE.
Eligibility and further information
The contract lengths offered will vary depending on the business area's needs. The first induction date is Monday 25th September 2023.
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