Is&t Service Management Specialist

2 weeks ago

Sydney, New South Wales, Australia Rio Tinto Full time

IS&T Service Management Specialist - Incident & Problem

  • Great opportunity to join a global organisation at the forefront of mining
  • Excellent work environment where people are valued and respected
  • Work in a fastpaced environment with lots of opportunity for exposure to both highly visible projects and cuttingedge technology
  • Permanent role based in Perth or Brisbane

About the role

All progress begins with pioneers. At Rio Tinto, it begins with you.


We are looking for a
Service Management Specialist who will be responsible for governing, monitoring, analysing, and driving opportunities to continuously improve the IS&T Service Management practice.

In collaboration with our business and technical peers, you will establish, manage and track key quality and progress measures to ensure that the processes are designed efficiently and operating effectively.


Reporting to the Manager, Incident and Problem Management, and working in a collaborative and exciting environment within our IS&T Team, you will:

  • Play a key role in the establishment, quality and measurement of our business-as-usual Incident, Problem, and Major Incident process activities.
  • Model, contribute and drive a continuous learning, customercentric behaviour in all that you undertake.
  • Set, monitor and measure key performance indicators to ensure compliance to service resilience processes
  • Provide guidance and mentorship across the IS&T environment including outsource partners in the execution of incidents including major, using a supportive and collaborative approach
  • Ensure all Incident subprocesses remain aligned to the Rio Tinto Incident management process and that it adheres to standards, policies, and meets best practice.
  • Ensure all Problem subprocesses remain aligned to the Rio Tinto Problem management process and that it adheres to standards, policies, and meets best practice.
  • Identify incidents that qualify a postincident review. Coordinate, and on adhoc basis lead the review, especially where it requires multiple partner engagement
  • Report on overall health of our service resilience practice and processes to IS&T Leadership
  • Continually improve, monitor, and analyse service resilience KPIs and service levels to monitor performance/compliance to process
  • Drive service management process collaboration and improvement, including priority matrix reviews, communications reviews, root cause analyses, causal effect trends and critical incident reporting analysis over time.

What you'll bring

  • A commitment to safety of yourself and your team
  • A humancentred approach within an outcome oriented high performing team
  • A progressive learning and improvement mindset
  • Extensive experience working within a collaborative service management team across a geographically dispersed company
  • Demonstrable experience and knowledge in ITSM tools and methodologies (ITIL and SIAM), and process improvement
  • Strong data analytical / performance interpretation skills
  • Advanced ITIL certification v3 or v
  • Moderate to high ServiceNow experience or equivalent service management toolset
  • Excellent stakeholder engagement, negotiation and communication skills including the ability to influence stakeholders of all levels

It will also be beneficial if you have:

  • Experience working within teams using DevOps, Lean Six Sigma and Agile methodologies
  • Business analysis experience
  • Service Integration and Management (SIAM) certification

What we offer
Be recognised for your contribution and go home knowing you've helped the world progress.

  • A work environment where safety and mental health is always the number one priority.
  • A work environment that's inclusive as well as diverse, where our people can be themselves.
  • Flexible work arrangements based on agreed outcomes, we value worklife balance.
  • Career development and education assistance to further your technical or leadership ambitions.
  • Leave for all of life's reasons (vacation/annual, paid parental, sick leave).
  • Competitive base salary plus annual incentive program.
  • Comprehensive medical benefits including fully subsidised private hospital insurance for employees and immediate family.
  • Attractive employee share scheme.
  • Exclusive employee discounts (banking, accommodation, cars, retail and more).

About Rio Tinto


Every idea, every innovation, every little thing the world calls 'progress' begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs.

Pioneers.


For nearly 150 years, Rio Tinto has been a company of pioneers - generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium - the world's first to be certified "responsible" - helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world and explo

  • Amp Bank Customer Service Consultant Expression of

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityAMP Bank is a leading branchless digital bank which offers home lending and a full suite of everyday banking products to Australians.Our Customer Service Consultants are an integral part of the AMP Bank team and we are looking for individuals who are passionate about delivering on the AMP purpose of "helping people own tomorrow"Opportunities...

  • Head of Business Partnering, Amp Bank

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThe Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank.The role engages closely with the Bank...

  • Retirement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Retirement SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Marketing Manager, Amp Bank

    3 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Compliance Manager

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Compliance ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Workplace Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Workplace Relations SpecialistWorkplace Relations Specialist Provide proactive riskbased advice on complex people issues Dynamic and supportive team culture Build your career while working flexiblyIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new...

  • Assistant Product Manager Governance

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Assistant Product Manager Governance & MaintenanceIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Team Manager Retention

    1 month ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Assistant Product Manager Everyday Banking

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Assistant Product Manager Everyday BankingIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Direct Sales Manager

    1 month ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Fraud & Financial Crime - Service Owner

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Service Owner Payments and Cards

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Service Owner Payments and CardsIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Home Loan Specialist

    7 days ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Service Owner, Enterprise Platforms

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Service Owner Enterprise Platform and Data Great opportunity to lead a Finance and Data team to build and run a new Bank division Work within a dynamic, agile, startup culture Collaborate with market leading global partners and have fun along the wayIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing,...

  • Workplace Support Services

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Be part of a high performing teamLocation: SydneyInitial 3 months contractThe OpportunityThe Workplace Support & Services Coordinator manages inbound requests from the business. Ideal for those with office management experience seeking to learn in a top CBD location.About the Role:Assign, complete & approve invoices for Work-OrdersBook services using the...

  • Assistant Product Manager Everyday Banking

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Assistant Product Manager Everyday Banking Banking - Business (Banking & Financial Services) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help...

  • Assistant Product Manager Lending Product

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Assistant Product Manager Lending Product DevelopmentIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Product Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Product Manager - Managed Portfolios & InvestmentsIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Audit Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Audit ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...

  • Change Manager

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Change ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...