Lending Support Officer

2 weeks ago

Sydney, New South Wales, Australia ING Group Full time
Lending Support Officer

Each day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives?


ING Australia are searching for a Lending Support Officer to join our Commercial Property Finance (CPF) team within ING's Business Banking arm.

In this position, the Lending Support Officer will play a crucial role in providing lending and operational processing support for CPF.

You'll collaborate closely with the senior management and other internal and external stakeholder to ensure efficient operations and excellent client service.


What You'll Do

  • Processing commercial property financing approval packs through ING system to assist CPF Deal Origination Team in obtaining credit approvals from ING Risk Management
  • Processing Know Your Customer (KYC) approval packs through ING systems to assist CPF Deal Origination Team in obtaining KYC approvals from ING KYC Team
  • Entering loan covenants in the bank's covenant monitoring system for review and approval by CPF Deal Originator Team and ING Risk Management Team
  • Notifying internal stakeholders of transaction details to ensure operational compliance, including accurate data entry into ING systems
  • Loan administration and portfolio management work, including but not limited to, processing interest rate resets, discharges, consents, drawdowns, and fee payments
  • Interfacing with internal and external stakeholders to collaboratively deal with & resolve any loan issues/queries that may arise during deal administration and portfolio management work

What We're Looking For

  • Ability to managing priorities while supporting multiple teams and other internal stakeholders
  • Ability to handle unexpected situations and timely escalation of issues to the appropriate parties to ensure outcomes are met
  • Experience working in a timely and efficient manner by respective due dates
  • Strong communication and interpersonal skills
  • Strong team player

What's in it for you?

  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT day to volunteer on approved sustainability activity to give back to our community

About Us


At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged.

We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead.

And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.


We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?

Still in two minds?
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