Client Service Manager

1 week ago

Fortitude Valley, Queensland, Australia Global Payments (Beamery) Full time

Description:

About Us


Through local expertise and global scale, we at
Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.


Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500 brand with a worldwide footprint to accelerate our customers' full potential.


As pioneers within the Australia and New Zealand payments landscape,
Eway is a leading business-to-business ecommerce provider and
Ezidebit a digital recurring business-to-consumer payments.


About the Role


As the
Client Services Manager , you will oversee the day-to-day operations of our support teams, ensuring the delivery of exceptional service to our clients.

Your role involves leading, coaching, and driving the teams to meet key performance indicators (KPIs) through ongoing training, process improvements, and skill enhancement.


Additionally, you will handle client escalations, drive continuous improvement initiatives, and collaborate with stakeholders to align support strategies with client experience goals.


Other keys areas of responsibility will include:

  • Lead, coach, and drive support teams to deliver exceptional service and meet KPIs;
  • Manage staffing levels and ensure a high level of knowledge within the team;
  • Communicate job expectations, provide feedback, and address underperformance.
  • Identify and drive continuous improvement opportunities in the support experience;
  • Act as a change leader, ensuring operational readiness and capability uplift;
  • Collaborate with stakeholders to adapt the support model and align with client experience strategy.
  • Produce regular reports on key metrics and monitor support tickets across departments;
  • Assist in providing technical training to support teams and demonstrate excellent problemsolving skills.

About you


A customer focused, engaging and inspiring leader, you will have previous experience leading high performing teams in a contact centre environment.

You enjoy a fast-paced environment, dedicated to quality customer interactions, delivered by a highly knowledgeable team. You are comfortable managing change and underperformance and do so with a hands-on method.

You will also bring:

  • Proven track record of leading client service teams, setting goals, defining KPIs, and providing clear direction while fostering a culture of accountability;
  • Ability to coach and enhance employee performance, promote team spirit, and communicate proactively to ensure inclusivity and recognise contributions effectively;
  • Handson experience in implementing and maintaining quality assurance standards to ensure consistent service delivery excellence;
  • Ability to establish strong relationships with customers, employees, and crossfunctional teams, adapting communication styles to suit various audiences and managing conflicts positively;
  • Strong organisational abilities with a focus on planning and execution, following established procedures to ensure customer satisfaction and service delivery efficiency.

Our Benefits
**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working** rhythm blending in-office and remote working.


Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of
wellbeing resources we offer, use your breaks and your leave including
Birthday Leave.


We provide a first class
employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer
12 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave.


Celebrating together is a big part of our culture and we regularly gather for
Extravaganza and Team Appreciation Days , plus fun activities brought to you by our social committees.


We like to shout at each other, not literally but via
Reward and Recognition Programs such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.


We also pride ourselves on giving back to the communities in which we operate, so we provide two
Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include
salary sacrifice ,
study leave and an
Employee Stock Purchase Plan .

Ready to Apply?

  • We respectfully ask that no recruiters contact us with regards to this role._

  • Client Resolutions Manager

    1 week ago

    Fortitude Valley, Queensland, Australia Disrupt Digital Full time

    Flexible Work Options | Balance Work and Life | Located in Fortitude Valley Full time opportunity | Competitive salary + attractive bonus's Birthday Leave | Professional Development | Rewards & RecognitionAbout usAt Disrupt Digital, we've been revolutionising digital marketing for over 18 years, establishing ourselves as industry leaders. We are a Google...

  • Associate, Client Services

    1 week ago

    Fortitude Valley, Queensland, Australia CoreLogic Full time

    Job Summary:Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing...

  • Platinum Client Account Manager

    1 week ago

    Fortitude Valley, Queensland, Australia AECOM Full time

    Company DescriptionBold ideas bring transformative solutions.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Transforming mobility and delivering sustainable outcomesAECOM delivers...

  • Field Supervisor

    1 week ago

    Fortitude Valley, Queensland, Australia Service Stream Full time

    Primary LocationQLD - Fortitude ValleyJob Description SummaryService Stream's Telecommunications division is on the lookout for a dynamic and skilled Field Supervisor to join our team working on the Service Excellence contract.About the RoleNature of position: Permanently in full-timeLocation: Southeast QLDReporting Line: Field Service ManagerYou will...

  • Key Client Account Manager

    1 week ago

    Fortitude Valley, Queensland, Australia Global Payments (Beamery) Full time

    Description:About UsGlobal Payments is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce.Composed of leading service...

  • Services Manager

    1 week ago

    Fortitude Valley, Queensland, Australia John Holland Full time

    Fortitude Valley, QLD, AU, 4006About John Holland:At John Holland, our purpose is simple, we transform lives with everything we do. We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work.That's our difference. Deep experience and capability with a genuine care about creating...

  • NBN Acceptance Engineer

    1 week ago

    Fortitude Valley, Queensland, Australia Service Stream Full time

    Primary LocationQLD - Fortitude ValleyJob Description SummaryAn exciting opportunity has arisen for a Completions Engineer to join Service Stream in our national offices.About the RoleService Stream's Telecommunications division are currently seeking a Completions Engineer to join our growing company. You will be responsible for providing technical review of...

  • Bid Writer

    1 week ago

    Fortitude Valley, Queensland, Australia Service Stream Full time

    Primary LocationVIC - MelbourneJob Description SummaryAn incredible opportunity is now available for a Bid Writer to join Service Stream at our Melbourne or Brisbane officeAbout the RoleJoin the Utilities division at Service Stream, we are looking for a Bid Writer to be part of our expanding team. Your role will involve crafting compelling bids to win new...

  • Service Delivery Manager

    1 week ago

    Fortitude Valley, Queensland, Australia Damstra Technology Full time

    Company DescriptionDamstra Technology is an ASX-listed Australian provider of integrated workforce management solutions, serving multiple industry segments across the globe. Protecting and connecting everything that is important in our customer's world is the ethos that run true in everything that we do.We develop integrated hardware and...

  • Customer Service Manager

    1 week ago

    Fortitude Valley, Queensland, Australia Place Estate Agents Full time

    Join an environment where we are foccussed on GROWTH Work closely with all of our Place Offices Be part of a team that is shaping the future of Real Estate Marketing Customer Service Manager – Idealist Are you passionate about delivering exceptional customer service? Are you ready to take on a dynamic role where you can make a real impact? Place's...

  • Charter Flight Co-ordinator

    1 week ago

    Fortitude Valley, Queensland, Australia Air Charter Service Full time

    Company DescriptionACS are a private charter company arranging passenger and cargo aircraft charters across the globe. Acting as the middle person between our clients and operators, our sales consultants manage the full sales cycle so all our clients have to do is flyDue to on going growth we currently have an exciting opportunity for a flight co-ordinator...

  • Field Supervisor

    1 week ago

    Fortitude Valley, Queensland, Australia Service Stream Full time

    Description Summary Service Stream's Telecommunications division are seeking an energetic and experienced Field Supervisor to work on our Service Excellence contract. About the Role Nature of position: Permanent - Full Time Location: SEQLD Reporting Line: Field Service ManagerYou will be responsible for providing direction and supervision of...

  • Client Support Specialist

    1 week ago

    Fortitude Valley, Queensland, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Client Support Specialist

    1 week ago

    Fortitude Valley, Queensland, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Client Support Specialist

    1 week ago

    Fortitude Valley, Queensland, Australia Global Payments (Beamery) Full time

    Description: Full time permanent opportunity Monday Friday roster 95:30pm no weekends Inbound role in office environment, not your traditional call centreAbout UsGlobal Payments Inc (NYSE:GPN) is a world leader in payment technology solutions, delivering innovative services to our customers globally. Within our Global Payments network we have two of...

  • Client Support Specialist

    1 week ago

    Fortitude Valley, Queensland, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Clients and Strategic Growth Specialist

    1 week ago

    Fortitude Valley, Queensland, Australia AECOM Full time

    Company DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...

  • Service Manager

    1 week ago

    Fortitude Valley, Queensland, Australia Sime Darby Motors Full time

    Job Details: Reference # Location(s) Fortitude Valley Expertise Automotive Mechanic/Technician Job level(s) Experienced Work type(s) Permanent More details (document)Part of the Sime Darby Motors Group, Brisbane BMW is more than just a showroom - it encompasses all that is BMW under one roof.We are seeking a dedicated Service Manager to become a valuable...

  • Service Manager

    1 week ago

    Fortitude Valley, Queensland, Australia Baby Bunting Full time

    Growing Australian business with genuine career opportunities Tuesday Saturday Roster Customer Service Manager 3ICAt Baby Bunting, we believe our people and our values make the difference and set us apart in the industry.Every day, our diverse and dedicated store team members provide expert product knowledge to support mums, dads, grandparents, and carers...

  • Innovation Technical Lead

    1 week ago

    Fortitude Valley, Queensland, Australia Service Stream Full time

    Primary Location:VIC - MelbourneJob Description Summary:An awesome chance has come up for an Innovation Technical Lead role at ServiceStream.About the Role:We're looking for an Innovation Technical Lead to lead our company's technical innovations. This position is great for someone tech-savvy who loves exploring new products and coming up with cutting-edge...