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Field Service Technician/Operations

3 months ago

Perth, Western Australia A.I.R Recruitment Pty Full time
Exciting opportunity for a Trade qualified Fitter to step into Field Service/Operational management dual role. $56-$58 p/h + car + OT

Our client is a global market leading manufacturer and supplier of various components, power units, automation components and systems to cater for the mining and industrial sectors. Due to growth, we're seeking a motivated and enthusiastic Hydraulic Fitter to join their team in this dual role as a Field Service Technician/Operations.

Within this role you will be based at the Perth branch and will assist with day to day operations, as well as cover a field based territory (50/50 split), to provide clients with consistent and accurate install, commissioning and servicing of their products.

This role is ideal for an individual looking to growth their career towards operations and management.

The Role

  • Assist with day to day operations of the branch including quoting, customer liaison and ensuring jobs are completed within deadline.
  • Attend client sites for routine service, maintenance and installation requirements.
  • Review daily work orders and plan your day to ensure all jobs are resolved and completed.
  • Provide an effective service by identifying system/requirements, ordering and gathering components and parts, completing installation, performing acceptance tests.
  • Maintain and develop customer relationships through effective communication, attending to client needs, providing recommendations and maintaining customer confidentiality.
  • Follow troubleshooting steps in line with policy and product requirements/manuals.
  • Document service and installation actions by completing forms, reports, logs and records.
  • Maintain communication with internal sales team and communicate sales and upsell opportunities to ensure customer needs are met.
  • Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied.
  • Prepare service quotations as required.

What We're Looking For

  • Certified Hydraulic fitter trade or equivalent
  • 5 years field service or hydraulic system experience
  • Competent level of hydraulic knowledge
  • High focus on Quality and attention to detail
  • Dynamic performer and achiever
  • Planning and organisational skills
  • Effective communication skills
  • Ability to pass a pre-employment medical including drug and alcohol testing

Benefits to you

  • $56-$58 per hour + super
  • Permanent position with paid overtime at penalty rates
  • Tool of Trade vehicle & Fuel Card
  • Company laptop, and mobile phone.
  • Opportunity for training and development
  • Employee Assistance Program
  • Social Club, events and team building
  • Staff discounts on products
  • Strong company culture and values.
  • Access to opportunities within a globally recognised OEM company

If you're ready for your next career move with a global OEM offering a great career opportunity, APPLY TODAY

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Who is A.I.R Recruitment?

A.I.R Recruitment is a national award winning boutique recruitment agency based in Newcastle, driven by passion and the challenge of connecting quality candidates to careers that deliver success. The foundation of our business is built on trust, integrity and the three key fundamental people solutions to Attract, Integrate and Retain. A.I.R Recruitment specialize in permanent recruitment in white collar, blue collar, professional and executive roles.
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