Client Care Representative

2 weeks ago


Adelaide, South Australia Sonova Full time

Enjoy engaging with individuals and delivering top-notch customer service?

Interested in making a positive impact on individuals' lives?

In search of a meaningful role with great potential?

We are thrilled to present an opening for a dedicated and proactive customer service/admin professional to join our team at a bustling hearing clinic in Brighton, South Australia.

You will have a crucial part in our operation, offering exceptional service to our mainly older clientele and aiding them in managing their hearing health in this diverse client-focused position. This is a role filled with purpose and significance - a chance to truly impact people's lives. Full training and continuous support will be provided.

This position is full-time and permanent, with Monday to Friday working hours.

Who we are:

Connect Hearing is a renowned provider of hearing health services, with a network of 140+ centers nationwide. Our mission is to enrich the lives of our clients through enhanced hearing.

We take pride in being a part of Sonova, the leading creator of cutting-edge hearing solutions, operating in over 100 countries globally. Our skilled and dedicated employees worldwide understand that they are contributing to something bigger than themselves - they are enabling a life without boundaries through the gift of hearing. Join our cause and become a member of our team.

What will be your responsibilities?

  • Welcome clients warmly and ensure their experience leads to optimal results
  • Schedule and confirm appointments for clients
  • Provide administrative assistance to our Clinicians (Audiologists/Audiometrists)
  • Efficiently oversee the day-to-day activities at our clinics
  • Learn and proficiently utilize various software and applications

What is needed to succeed in this role?

  • A strong drive to provide an exceptional client experience
  • Excellent communication and active listening abilities
  • Resilience, self-motivation, and high energy levels
  • Outstanding organizational and time management aptitude
  • Capability to work autonomously and collaborate effectively within a team
  • Focus on achieving results and ensuring the best outcomes for both our clinic and clients
  • Intermediate computer skills
  • Curiosity about learning features and basic maintenance of hearing aids
  • Prior experience in customer service/administration

What you'll gain from this role:

  • Competitive compensation package comprising base salary and monthly performance incentives
  • Salary packaging choices
  • Uniform Allowance
  • Access to discounts from 500+ retailers nationwide through our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for you and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity for professional growth and advancement
  • A culture driven by values and centered on people
  • Being part of a dynamic and supportive team at the forefront of innovation in the hearing industry
  • A truly fulfilling role with purpose and significance

Does this sound appealing to you?

If you believe this opportunity aligns with what you're seeking, we are eager to connect with you.


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