Luxury Day SPA Receptionist

2 weeks ago

Surfers Paradise, Queensland, Australia LANSPA Full time
We are seeking a highly motivated and customer-focused individual to join our team as a Luxury Day Spa Receptionist.

As the first point of contact for our esteemed clientele, you will play a vital role in delivering exceptional service and creating a welcoming and relaxing atmosphere from the moment guests arrive.


Responsibilities:

  • Greet and welcome guests in a warm and professional manner, ensuring they feel valued and comfortable throughout their visit.
  • Provide information about our spa services, packages, and amenities to assist guests in making informed choices.
  • Schedule and manage appointments, ensuring optimal utilization of our spa facilities and staff.
  • Handle guest inquiries, requests, and concerns promptly and professionally, providing accurate and personalised information.
  • Maintain a wellorganised reception area, including managing the flow of guests, monitoring waiting times, and ensuring cleanliness and tidiness.
  • Collaborate with other team members to ensure smooth operations and exceptional guest experiences.
  • Process payments and maintain accurate financial records, including cash handling and reconciliation.
  • Uphold and enforce spa policies and procedures, ensuring the safety and wellbeing of guests and staff.
  • Assist with inventory management, including monitoring and restocking spa products and supplies.
  • Actively promote spa services, packages, and promotions to encourage guest retention and attract new customers.

Requirements:

  • Previous experience in a similar role, preferably within a luxury spa or hospitality environment.
  • Exceptional interpersonal and communication skills, with the ability to build rapport with guests and provide personalized service.
  • Strong organizational and multitasking abilities, with a keen attention to detail.
  • Proficient computer skills, including experience with spa management software and booking systems.
  • Professional appearance and demeanor, with a commitment to upholding high standards of personal grooming and hygiene.
  • Flexibility to work evenings, weekends, and holidays, as spa services are often in demand during those times.
  • Knowledge of spa treatments, wellness practices, and beauty products is an advantage.
  • Ability to remain calm and composed in highpressure situations, ensuring efficient resolution of guest concerns.


Join our team and become an integral part of a prestigious luxury day spa, where you can contribute to creating unforgettable experiences for our valued guests.


If you have a passion for delivering exceptional service, an eye for detail, and a warm and welcoming personality, we would love to hear from you.


Job Type:
Casual

Salary:
From $21.34 per hour

Benefits:

  • Employee discount

Schedule:

  • 10 hour shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Public holidays
  • Weekend availability

Ability to commute/relocate:

  • Surfers Paradise, QLD 4217: Reliably commute or planning to relocate before starting work (required)

Experience:

  • MS Office: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Authorisation:

  • Australia (required)

Work Location:
In person

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