Manager Business Improvement

2 weeks ago

Belmont, Australia St John WA Full time

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.

As a trusted not-for-profit, the organisation's unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.

Last year, we connected with 1.2 million Western Australians including:

  • 340,000 people through first aid training, education and engagement,
  • 362,000 people who received care close to where they live and work,
  • 410,000 received trusted transport and emergency care when they needed it most.

A Job to be proud of:

The newly established Business Intelligence, Planning and Improvement department aims to improve delivery, coordination and alignment of services across the organisation. We provide a 'one stop shop' for enterprise-wide analysis, reporting, improvement and decision support, as well as program planning, delivery, change and governance through a collaborative and localised partnership model.

We are now looking for a strong leader to establish, manage and evolve the Business Improvement team within the department. You'll be responsible for establishing the function from scratch, including introducing frameworks, tools, methodology and recruiting for a new team Business Improvement Specialists.

You'll be part of a highly skilled, committed and collaborative management team that together provide crucial and highly valued services to the rest of the organisation.

This is an exciting time to be part of building the future of the department, and contribute your hard-earned experience and expertise back to the WA community.

What you'll do:

  • Managing and guiding day to day work of a team of Business Improvement Specialists and Project Coordinators, including mentoring and coaching along professional development goals.
  • Work closely and collaboratively with the other managers in the department to establish, improve and implement processes, tools and frameworks for successful delivery and management.
  • Management, leadership and delivery of business improvement services and solutions across the organisation, bringing significant expertise in methodologies and practical implementation for improving business outcomes and service delivery.
  • Assist the business with all improvement needs, from 'break fix' solutions such as correcting immediate operational performance deficiencies, to driving a strategic business improvement agenda.
  • A drive to continuously improve critical internal processes whilst eliminating waste and inefficiencies.
  • Successfully manage an ongoing business improvement agenda whilst planning for long-term forward looking design and service delivery improvement.
  • Working across all of St John WA's departments, liaising and providing collaborative consultancy to key stakeholders at all levels.
  • Providing subject matter expertise and strategic advice on best practice business improvement, improving organisation wide capability and maturity.
  • Representing the department on organisation-wide working groups and forums, presenting and owning deliverables on behalf of the department.

What you'll need:

  • Have a strong background in business improvement including current frameworks and methodologies, with experience managing organisation-wide transformation programs.
  • Significant demonstrated business improvement leadership, management and delivery, including proven ability to establish, lead and manage a small team.
  • Ability to adapt and implement business improvement frameworks, templates and processes.
  • Strong analytical, critical thinking and problem solving skills, including proven ability to analyse and understand complex information, business processes and concepts and make decisions based on sound judgments and available relevant research.
  • Proven experience establishing productive and strong working relationships with excellent stakeholder management skills.

The required qualifications:

  • Tertiary qualifications in a relevant discipline or proven, demonstrated relevant experience in forming and managing teams within a business improvement environment.
  • Relevant business improvement certification in a methodology such as Lean/Six Sigma

What's in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

  • Competitive remuneration package
  • Rewarding and diverse work giving back to your community
  • Great supportive team and an innovative working environment
  • Option for flexible working hours and locations
  • $550 Health and Wellness reimbursement
  • 17.5% leave loading
  • $1200 Corporate clothing allowance
  • Two additional leisure days off
  • Salary packaging options
  • Free emergency ambulance cover
  • Free first-aid training
  • Free onsite parking

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a comprehensive CV, and a cover letter of no more than two (2) pages, that clearly outlines:

  • Why this opportunity interests you and your motivation to apply
  • An example of a business improvement initiative that you have managed with organisation-wide impact
  • Your ability and experience in establishing and leading a team and your approach to team management.
  • An example where you have established or improved processes, tools or frameworks within a team that you have managed

For further information or questions please contact Head of Business Intelligence, Planning and Improvement Ulrika Panteon on

Applications close Tuesday 11 June 2024 at 6 pm.

St John WA is committed to creating an inclusive environment that provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

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