Agency Staff Support Coordinator

1 week ago

Adelaide Region SA, Australia Baptistcare SA Full time

About us:

Baptist Care SA works collaboratively with South Australians from all walks of life.

We provide Camping and Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs.

We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals.

We find ways to make people's lives better.

About the R
ole-
2x Max Term P
ositions A
vailable-
1x 1.0
FTE until 12 August 2024 & 1 x 0.6FTE
until 13 October 2023**As an Agency Staff Support Coordinator, you will be an integral part of a high performing, energetic and client focused team who are passionate about making real changes for young people. This role is responsible for coaching and developing our Support Workers providing care to children and young people under the Guardianship of the Chief Executive in a Department of Child Protection (DCP) Residential Care facility. Day to day you will support your workers by providing effective supervision and support, incident debriefing and follow-up, performance monitoring and management, training and professional development, record administration and data management.

  • Key responsibilities will include, but will not be limited to:_
  • Ensure efficient service delivery consistent with contractual KPIs by providing a responsive supply of Support Workers to the Department of Child Protection consistent with contractual time frames
  • Involvement with the recruitment and onboarding of new Support Workers, including interviewing, facilitating induction and rolebased training sessions
  • Administrative and reporting tasks, such as ensuring documentation and paperwork is completed to a high standard
  • Role model behaviours consistent with a team culture of continuous improvement knowledge sharing, resilience, and collaboration.

About you:

You are passionate about supporting the people around you. You are a problem solver who thinks on their feet and a confident multi-tasker.

You can coach and mentor our frontline staff to provide the utmost care using best practice services supporting our most vulnerable young people and children.

You are a people-centred person who is confident in a group setting and delivering face to face training to our staff.


  • You will also have the following skills and experience:_
  • Certificate IV in Youth Work, Community Services, Child, Youth and Family Intervention, or other relevant discipline
  • Certificate IV Training and Assessment (Desirable)
  • Minimum 12 months experience in working with vulnerable and atrisk children, young people and adults with complex needs
  • High level interpersonal and communication skills
  • Demonstrated ability to manage high volume fluctuating workload
  • Strong Group Facilitation experience

Specific Requirements:


Baptist Care SA is committed to the safety and protection of all children and vulnerable people and as such applicants will be considered in accordance with our safety practices and suitability.


  • You will _be required_to have, or be willing to obtain:_
  • Full unrestricted South Australia Driver's Licence
  • DHS Child-Related Employment Screening or Working With Children check
  • National Police Clearance
  • Training: Provide First Aid (HLTAID004)
  • Training: Safe Environments for Children and Young People (Through Their Eyes)
  • Annual Road Worthy Vehicle and willingness to drive clients for work purposes
  • Willingness to undertake a DCP approved Psychological Suitability Assessment
  • Willingness to complete the process for Agency Carer Registration
  • Ability to work outside of normal office hours will be required
  • Travel within South Australia and interstate would be required
  • Evidence of current COVID 19 vaccinations including any booster requirements

Why work with us?


Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.


  • You'll also receive:_
  • A competitive salary on the SCHADS Award (Level 4.1, base rate of $41.52ph) + super Salary packaging in addition to increase your take home pay
  • A corporate health plan with BUPA offering discounted health insurance
  • Employee Assistance Program
  • Support for Aboriginal & Torres Strait Islander employees cultural and community obligations, including NAIDOC Leave and up to five days Paid Cultural Leave

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