Migration Readiness Lead

1 week ago

Melbourne, Victoria, Australia ANZ Full time

About the role

ANZ has a long-term strategy to build a simpler and stronger bank and our focus on simplicity, productivity and agility is enabling us to adapt quickly to deliver superior digital experiences for our retail, commercial and institutional customers.

The Customer Service Operations (CSO) Mirgation Readiness Lead is critical to ANZ's overall customer migration strategy. It will act as the central point of engagement into CSO for the Divisions and coordination across the CSO Portfolio for all migration readiness activities.

Migration Readiness Lead is responsible for defining and delivering on the strategy, the approach to CSO readiness for migration and how we will evolve over time and how we get there, to set CSO up for success to meet our customers needs now and in the future. The role will represent the CSO Leadership Team, influencing decisions across the Division and driving CSO's strategic outcomes.

Role Type: Permanent Full-Time

Location: Melbourne VIC

What will your day look like

This role is accountable for:

  • Responsible for planning and executing on key CSO migration readiness activities that are required for our customers (current ANZ existing customers and potential future customers) to be successful in supporting customers through and post migration
  • Contribute to enterprise customer migration planning, initiatives and execution to support customer and business readiness
  • Optimise how and when customers are migrated by applying a customer and business lens to migration planning
  • Ensuring CSO requirements and needs are accurately reflected in ANZs migration strategies
  • Lead the development of business cases for future investment for CSO
  • Coordinate and facilitate communications across key stakeholders, aligning across Divisions on existing CSO activities (so that there is an aligned end to end view of customer servicing)
  • Develop strong stakeholder relationships (within ANZ including with senior/executive stakeholders) and maintain effective communication channels to effectively resolve issues and remove barriers to success

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Experience in business preparation, testing, and optimisation for strategic change
  • Deep understanding of customer perspective and demonstrated ability to pre-emptively address customer and business concerns
  • Demonstrated ability to leverage data for tailoring strategies
  • Effective communicator to effectively resolve issues and remove barriers to success
  • Commercial acumen, experience working closely with senior stakeholders across the ANZ eco-system

So, why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can "make work, work for them". We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 65975

Job Posting End Date

30 May, 11.59pm, (Melbourne Australia)

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