operations support officer

2 weeks ago

Brisbane, Queensland, Australia Jumbo Interactive Full time

New Role Within Client Success Manage B2B/SaaS Lottery Operations From SetUp to Completion - Utilise Your Strong Administration Skills

06th June, 2024

Why Jumbo?
We're an innovative technology company that has achieved remarkable growth over the past 25 years, from humble beginnings with a single computer to a thriving global technology business. We work with over 13,000 causes globally and have helped raise over $250 million last FY.

Here, innovation isn't a buzzword—it's our way of life. We thrive on pushing boundaries as we seek ways to improve business operations, performance and efficiencies. Every voice matters, and every idea has the potential to be impactful.

What you will be doing:
You will be ensuring our B2B/SaaS Managed Services unit operates efficiently. You'll be the foundation of our lottery operations, overseeing everything from setup to completion.
Here's a breakdown of your daily tasks:

  • You'll be accountable for setting up and configuring draws, guaranteeing everything runs flawlessly.
  • Compile lottery and draw permit applications, making the process effortless for all involved.
  • Handle Recipient-Created Tax Invoicing (RCTI) and conduct essential financial tasks, including weekly and End-of-Draw reconciliations.

This role is ideal for someone who thrives in a dynamic environment and enjoys keeping things organised. You'll have the opportunity to play a vital role in the success of our lottery operations.

What does this mean in more detail:

  • Oversee the setup and configuration of managed lottery draws across a spectrum of partners to ensure their compliance and efficiency.
  • Schedule, manage and provide partners with draft copies of all necessary lottery and draw permit applications required by regulatory authorities.
  • Handle all aspects of Recipient-Created Tax Invoicing (RCTI), and help with the establishment of partner merchant and payment gateway accounts.
  • Conduct comprehensive weekly financial operations and detailed End-of-Draw (EOD) reconciliations. Review financial data to identify discrepancies and ensure accuracy in financial reporting.
  • Enable the Client Success and Retail Lotteries operations teams on an as-needed basis, providing operational insights and resolving issues to enhance partner and supporter satisfaction.
  • Ensure all operations adhere to internal, legal and regulatory standards relevant to lottery management. Liaise with internal teams to remain aware of changes in regulations and make necessary adjustments to operational procedures.

Who we are looking for:
You'll need strong organisational skills and the ability to prioritise effectively to manage many tasks and competing deadlines. Excellent communication is a must, as you'll be partnering with internal and external partners to ensure smooth operations. Also, a strong understanding of financial processes and software is essential for this role.

While not a requirement, having a background working in a SaaS or managed services environment, knowledge of the lottery or gaming industry, and familiarity with financial reporting will give you a strong head start.

We value a positive and collaborative team player You will possess empathy, allowing you to build strong relationships with internal and external partners. A proactive attitude and resilience are also key, as you'll identify and address challenges with a positive outlook.

Salary: Up to $72,000+Super
Find Your Freedom At Jumbo -

At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:

  • A short-term incentive program that rewards your contributions with an annual incentive payment, dependent on company performance
  • Brisbane-based hybrid working model (3 days/week in the Brisbane H/O and 2 WFH),
  • An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being
  • Flexible working hours for great work-life balance, (core hours are 10 am-2 pm with flexibility on how you make up the rest each day)
  • Focus on talent management, including career and skills development
  • An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day
  • Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI
  • 14 weeks of paid parental leave, 4 weeks of paid partner leave
  • Focus on internal promotion, lateral transfers, and secondments, both locally and internationally

We are a 2024 Circle Back Initiative Platinum Employer – we commit to respond to every applicant.

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