Customer Relations Advisor

2 weeks ago

Sunshine Coast, Australia u&u Recruitment Partners Full time
Who are u&u?

Who are we partnering with?

Our client provides water supply services to Queensland communities.

The role:


Working as The Customer Relations Advisor you will work closely with the Development Services team and the Customer Relations Lead to drive continuous improvements around customer experience.

You will support with escalations and case management to ensure positive outcomes for the customer and the business.

Responsibilities include

Deliver end-to-end management of escalations and emerging issues for development customers;
Coordinate the customer enquiry process to ensure timely response to queries;
Work closely with the Development Services team to achieve outcomes for customers;
Ensure contacts are recorded in line with business requirements;
Contribute to root cause analysis of customer contacts and feedback from customers to drive continuous improvement;
Facilitate regular meetings with accredited entities and certifiers and identify improvement opportunities;
Proactively identify and diagnose development related issues that may impact the customer and implement a plan for resolution;
Develop and maintain productive relationships within Development Services and across the business, ensuring a one team approach to drive outcomes;
Support all activities to ensure compliance with all legislation, approved standards, policies and procedures relating to development services practices and processes; and

Support development industry engagement events and the various engagement avenues in place within development services

What we are looking for:

Demonstrated high level of customer relationship experience;
High level verbal / written communication skills in a variety of settings;
Demonstrated ability to comprehend, research, analyse and resolve complex customer issues;
High level interpersonal skills and ability to work cooperatively as a team player;
Demonstrated sound negotiation skills and the ability to manage challenging and highly sensitive customer matters;
Proven time management skills and the ability to prioritise, work autonomously or collaboratively as appropriate and manage multiple issues simultaneously in order to deliver on a broad range of activities, particularly at times of increased workload and pressure often within imposed timeframes;
Demonstrated ability and experience to effectively engage at all stakeholder levels including CEO;
Strong technical skills focusing on maintaining information retrieval systems and records management systems, utilising computer database and various software packages; and

Please submit your resume in Word format only.

Cassandra Waugh.

SENIOR ASSOCIATE, BUSINESS SUPPORT

Get in touch
Call me on
Visit me at the Brisbane offices
Connect with me on LinkedIn

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