Service Delivery Manager

1 week ago


Melbourne, Victoria, Australia Talent International Full time
australia melbourne permanent au$ au$160000 per annum + + super + bonus
The Company:

Talent has partnered with a multi-award-winning Managed Services Provider (MSP) that's looking for their next Service Delivery Manager to join their thriving team.


About the role:


As a Service Delivery Manager you will be managing several engagements/ accounts across ANZ spread across multiple industry verticals such as Healthcare, Education, Financial Services, & Public Sector and more.


This high touch role will see you focus on customer retention & satisfaction as you navigate SLA's, manage projects, and technology migrations.


Responsibilities:

  • Developing and enhancing client relationships
  • Drive monthly meetings and monitor SLA's,
  • Seek continuous improvement across delivery and reporting
  • Oversee deployments and migrations and guide technical roadmaps
  • Become the trusted advisor across your set of accounts and identify expansion/growth opportunities

Benefits:

  • Training & Development fund consistent upskilling
  • Morning breakfasts & fully stocked kitchen
  • Discounted Gym memberships
  • Personalized career progression
  • Flexible work (WFH/Office) 3 days in, 2 days out
-
Salary: $140k + Super + Bonus

Requirements:

  • Have 4+ years' experience across a Systems Integrator (SI), Managed Services Provider (MSP), or IT Consultancy
  • 4+ years' experience across ITIL/ITSM
  • 4+ years across IT delivery & projects
  • Hold certifications across Microsoft, VMware, Cisco/Juniper, Cybersecurity

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