Claims Operations Manager

1 week ago

Sydney, New South Wales, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.


A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.

Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Most Loved Workplace

Forbes Best-in-State Employer

Claims Operations Manager

Do Something meaningful.

  • At Sedgwick caring counts_
  • Join our Team and help make a difference, where every day taking care of others is at the core of everything we do._
Are you looking for a job that will take your skills to the next level?

  • Work for a leading risk solutionbased organisation based in over 20 different countries
  • Be part of a vibrant and diverse work culture
- +0.5 % on top of required superannuation

  • Discounts to several retailers through our employee benefits portal
  • Access to continual role and nonrolebased training and development
  • Hybrid working solutions
  • Career growth opportunities locally and globally
Claims Operations Manager - Full Time


We are currently looking for a Claims Operations Manager to join Sedgwick's Professional Services Division in either Sydney, Melbourne or Brisbane.

This is a newly created role leading our teams of claims support colleagues.

Primary Purpose of the role


In the role you'll be responsible for leading the national claims support team for PSD to deliver exceptional standards of excellence across - people, performance, service, client outcomes, portfolio growth, governance and continuous improvement.


  • Monitor and manage the delivery of exceptional claims outcomes for clients, including effective allocation, service, quality assurance, achievement of SLA's, timely closure and client satisfaction
  • Timely response to escalations from stakeholders within the business
  • Ensure effective resource planning and portfolio allocation and forecasting, including proactive development of capability to meet seasonal resourcing and geographical portfolio requirements.
  • Accountable for client reporting, engagement, contractual obligations delivery, feedback and issues resolution.
  • Drive the development of internal solutions to satisfy client requests
  • Effective financial management of national/regional and individual revenue targets, billings, time recording, expenses and utilization
  • Work closely with Operations team in Professional Services to streamline processes.
  • Increase capability of claims support team through training, coaching, feedback, mentoring and Quality assurance processes
  • Attract and retain best in class talent, working with the Professional Services, Recruitment and CR teams.
  • Demonstrated leadership experience within a similar position
  • Current knowledge and demonstrated experience in managing property claims
  • Wide knowledge of the insurance market (claims lifecycle) including the legislative framework, applicable codes, and products
  • Deep understanding of client requirements as it relates to outsourced business processes and functions
  • Relevant tertiary qualifications (for example, Business, Insurance or Law)
  • ANZIIF Qualification in Loss Adjusting (Preferable)
About Sedgwick Australia


With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients.

We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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