Ict Services Leader

1 week ago


Melbourne, Victoria, Australia RTG Pty Ltd Full time
Join an organisation to make a difference in the future of education

  • We believe in our people so we support their ongoing career development
  • Lead a close knit team of passionate employees

Role:

We have an exciting opportunity for a client-focused

ICT Services Leader. You will be based at a client site contributing to the ICT support, processes, and work practices to help our clients succeed at what they do. You will champion client excellence by delivering high-quality IT managed services utilising your technology capabilities and strong communication skills.

Duties & Responsibilities

  • Support and maintain client data and core infrastructure with the backing of a large technical team
  • Work with stakeholders in developing and implementing change management plans for all changes and review changes post implementation for areas of improvement
  • Develop a good rapport with all client staff
  • Communicate upcoming changes and new projects to impacted users
  • Lead the effective communication between our company and the client
  • Address key trends at the root cause and determine the impact of incidents and problems
  • Ensure that incidents are monitored and escalated to relevant departments
  • Lead the team to be proactive inservice delivery, training of users, and documentation

About You


We would like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations.


You will bring with you:

  • Experience in the provision of ICT support services for clients
  • Excellent communication skills, strong customer focus, and stakeholder management
  • Experience and knowledge of endtoend ICT support functions including service desk ticketing and escalations, systems administration, and enterprise security
  • Strong understanding and experience in Mac OS, networking skills and relevant technologies
  • Experience in cloudbased platforms and services such as Microsoft Office 365 and G-Suite
  • Project management skills and the ability to ensure technical problems are managed effectively
  • Ability to work autonomously

Why join us?

  • You'll join a bunch of incredibly smart people, who are passionate about exceeding customer expectations.
  • We recognise employee performance and appreciate our staff efforts through awards and career growth opportunities
  • You will be at the forefront of technology as our clients are keen to embrace new technology to deliver better business outcomes.
  • We're big on integrity and place the utmost value on the relationships with our clients and our employees.
***
About RTG
RTG is an Australian-owned national technology business that commenced in 1985.

Our fantastic team provides consulting services, technical solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

Our people are driven by the fact that we can make a difference/ an impact on something meaningful - it's more than just technology for us.

**Please Note
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