Storage Sme Lead

2 weeks ago


Melbourne, Victoria, Australia Capgemini Full time

A Storage Subject Matter Expert (SME) typically plays a crucial role in organisations by providing specialised knowledge and guidance related to storage systems.


Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.

Capgemini. Get the future you want.

Let's talk about the role and responsibilities

A Storage Subject Matter Expert (SME) typically plays a crucial role in organisations by providing specialised knowledge and guidance related to storage systems.


  • Act as an expert in a specific field or domain, providing indepth knowledge and guidance to the organisation.
  • Collaborate with teams to develop and implement strategies, solutions, and best practices within the area of expertise.
  • Adhere to ITIL guidelines for Incident, Problem, and Change Management
  • Ensure all work is carried out and documented in accordance with required standards, methods, and procedures.
  • Root cause analysis and service improvement solutions
  • Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
  • Provide technical support to customers and other technical SMEs, utilising knowledge of storage and backup systems to quickly solve issues.
  • Work with the team to define project objectives, processes, policies, procedures, and rules.
  • Create and maintain optimal backup, restore, and redundancy solutions for critical data.
  • Organize training sessions or workshops to enhance the team's storage knowledge.
  • Encourage documentation of best practices, troubleshooting steps, and lessons learned.
  • Guide team members, helping them develop their storage expertise.

Let's talk about your Experience and Qualifications

  • A Bachelor's degree in a relevant field (such as Computer Science, Information Technology, or a related discipline) is often required. Your degree in Information Technology (Cybersecurity) aligns well with this.
  • 7+ years of experience in storage administration, architecture, or related roles. This could include experience with storage tools like Commvault and AvePoint.
  • Certifications from storage vendors (Commvault Master Certification, Commvault Professional Certification and Commvault Engineer Certification) will be an added advantage.
  • Storage Technologies: Proficiency in storage protocols.
  • Backup and Recovery: Knowledge of backup solutions and disaster recovery strategies.

Storage Virtualization:
Understanding of virtual storage environments.


About Capgemini


At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.


Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years.

We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment.

We are committed to being active allies for everyone.


We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients.

Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.


Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities.

You'll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity.

From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.


Our Commitment to Diversity & Inclusion

Information Security and Compliance
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001.

We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

LI-ML1
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