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Centre Manager

3 months ago

Melbourne, Victoria, Australia National Storage Full time
Genuine Part Time Role - School Hours

Staff incentives and Reward Scheme

Permanent Role with a Stable, Industry Leader


It's an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australasia for all things storage.


With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a newly created role for a Part Time Store Manager in Thomastown.


The Role:


Our Storage Managers work collaboratively with their Operations Manager and their team to drive centre performance whilst aligning to company values.

The role is a multi-faceted role of customer service, admin and operations. We often say in storage that no 2 days are the same If you have ever wanted to take a plunge and help lead a team to success - now is the time

Located in Thomastown we will provide all on the job training to help you become a Storage Guru in return, - day-to-day you will be responsible for the following:

The responsibilities include:

Deliver and drive consistent and great service to support customers in making the best storage choice for their needs
Work towards monthly sales and KPI targets
Coach and lead a small team of Store Consultants
Drive operational excellence with a strong focus on centre presentation and maintenance
Commit to a safety-first culture, ensuring all compliance and administration tasks are completed in line with company policies
Resolve customer complaints and enquiries, and escalate any matters of support to Senior Management where required
Monthly analysis and end of month reporting summarising the centre's financial performance per month
Reporting directly to the Operations Manager regarding weekly & monthly updates/results
EOM Reporting and Ensuring centre KPI's are driven
Leading and managing your Storage Consultant to help drive the business to ensure success
Drive Storage Sales to help growth in the local area
Day
- to
  • Day Running of the business to ensure that the facility maintains National Storage standards, and continually provide fantastic customer service to our clients.
Assisting & servicing the Commerical Customer Base to ensure their needs are met on a daily/weekly basis

Be responsible for looking after the afterhours mobile phone - and to assist clients should any emergencies or issues pop up outside standard trade.

(As this is an emergency line - there is a very low number of calls)
Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management

About You:

Prior 1 years' experience within a management or supervisory role in a fast-paced environment
Proven ability in working towards sales targets and KPIs
Foster relationships with team members and Senior Management whilst delivering a supportive and exceptional customer experience
You have a motivated, proactive and positive outlook with the willingness to learn and grow with the business
Excellent written and verbal communication skills with a keen eye for detail
Driver's license and car (desirable)
Be available to work 9am-3pm Monday - Friday
Be able to work autonomously

Benefits:

Family friendly hours + no nights, Weekends or Public Holiday shifts for a great work/life balance
Full Training Provided
Immediate start available
Lucrative sales incentive program
Onsite car park or available parking close by
Supportive & Focused Team Culture
Collaborative working environment with the opportunity to receive discretionary gift cards
Permanent role within an essential services business
Structured induction program to ensure your success
Personalized development plan to support your career growth
Ongoing career development with the opportunity to progress
Access a range of benefits including paid parental leave, well-being subsides and unlimited retail discounts
Work with an innovative ASX 200 listed business that values teamwork, care & excellence


Now, more than ever is the best time to sell storage So, if this sounds like a challenge you'd love to jump in on - then don't hesitate Opportunities like these - don't come up often.

As a Centre Manager - you would also have a fantastic work/life balance. There is also opportunity for career progression and growth, as you journey with us here at National Storage.

Our Story


Established in 2000, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand.

As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.