National Recoveries Manager

2 weeks ago

Brisbane, Queensland, Australia NTI Full time

What you'll love about the role:

As a key member of the Claims Operations leadership team, you will be play an important role in continuing and strengthening our exceptional, market-leading claims offering. Your role will focus on providing strong leadership and strategic direction to ensure the operational effectiveness of the legal recoveries function. Reporting to the Head of Claims Operations, you will have two direct reports (Team Managers) and overall leadership responsibility for a team of 16. You will drive the team toward innovation, best practice and continuous improvement.

Your responsibilities will include:

  • Development and implementation of strategies to ensure that NTI has a sustainable competitive advantage through Recoveries activities
  • Develop and monitor the performance and budget associated with the legal recovery's portfolio in terms of arrears, provisions, write-offs, and recoveries
  • Provide recommendations to management and oversight of external law firms
  • Represent NTI at Industry forums where matters affecting Recoveries strategies and policy may be discussed
  • Ensure that the Recoveries systems and processes are based and evaluated on (internal and external) customer-driven performance measures and allow effective and consistent performance of Recoveries
  • Manage and oversee the Re-insurance recoveries responsibility for NTI
  • Establish systematic audits and reviews to ensure that all NTI employees are complying with NTI Policies, Procedures and Standards in the handling of Recoveries matters
  • Review the effectiveness of Recoveries controls and systems on a regular basis and recommend appropriate process improvements
  • Monthly reporting on outstanding debt, settlement savings, trends, and mitigation approaches

Are you the National Recoveries Manager we are looking for?

You will be an experienced Recoveries professional with a sound technical understanding of Recoveries approaches and processes. You will be a skilled negotiator, exceptional communicator and someone who doesn't shy away from difficult conversations. Your extensive background working in the insurance industry will mean you have a commercial and strategic edge that will take the Recoveries function from strength to strength. You are resilient, assertive, innovative and have a passion for working hands-on with your team to see them succeed. In addition you will have:

  • Minimum five (5) years' experience in an operational recoveries role
  • Minimum five (5) years' experience in a people leadership role
  • A tertiary qualification and/or ANZIIF qualification (highly regarded)

What to expect when you're a part of the NTI family:

NTI is a market leader in the specialist insurance industry, boasting over 50 years' experience, and backed by two of Australia's largest insurers (CGU and Vero). As the recent recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:

  • A real and tangible commitment to your development and ongoing study
  • Competitive annual incentive program of up to 20%
  • Up to 50% discount on a large range of personal insurance products
  • Access to discounts on over 350 retailers across Australia
  • Paid parental leave and the ability to apply for flexible working arrangements + more

At NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.

Ready to apply? We can't wait to read your application

Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process.

  • Recoveries Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services Supportive and collaborative team and management Attractive bonus scheme on offerFrom a family-started company to an ever-growing leading national business of over 20 years, we're committed to being the most respected national insurance risk and solutions services provider in...

  • Recoveries Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services Supportive and collaborative team and management Attractive bonus scheme on offerProcare is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.We value our people and...

  • Principal Community Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia OnTalent Full time

    Multiple fixed term temporary up to 12 months - FNQOne FTE Position Based in Cairns The Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities, and the Arts have a number of temporary and permanent vacancies throughout Queensland for Principal Community Recovery Officers. Locations include Gold Coast, Mackay, Rockhampton and...

  • Community Recovery Officer Transition Lead

    2 weeks ago

    Brisbane, Queensland, Australia OnTalent Full time

    As a result of recent natural disasters impacting Far North Queensland communities, the Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities, and the Arts have a number of temporary vacancies available in Far North Queensland. The primary work location for these roles is Cairns, but other disaster-affected locations such as...

  • Claims & Recoveries Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Blake Oliver Consulting Full time

    Blake Oliver has an exciting opportunity for you to join a great insurance organisation based in Fortitude Valley which has an opening on their Motor Claims & Recoveries Team. You will join a stable team which supports each other, where you will manage you own portfolio of motor claims from lodgement through to settlement including recoveries.We are seeking...

  • General Manager: Third Party Recoveries

    2 weeks ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Direct report to the Associate Director Key member of the Claims & Assessing leadership team Provide strategic & Operational leadershipAbout Auto & General:***Auto & General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide.In Australia, Auto & General launched in 2000 and has...

  • Client Services- Debt recovery

    1 month ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Location: Brisbane, AustraliaOur client is seeking a talented and experienced Client Services Officer specialising in Litigation and Recoveries to join a reputable legal team in Brisbane. The ideal candidate will possess a minimum of three years of experience in debt negotiation and recovery, with a strong commitment to delivering exceptional legal services...

  • Senior Resilience And Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia The State Of Queensland Full time

    The Panel will be selecting candidates from this talent pool for the first round of selections soon.If you are interested in this role and haven't uploaded your application to yet, and you want to be considered in the first round, please make sure you apply before close of business Wednesday 24 April 2024.The Queensland Reconstruction Authority (QRA)'s...

  • Senior Resilience and Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    The Panel will be selecting candidates from this talent pool for the first round of selections soon. If you are interested in this role and haven't uploaded your application to yet, and you want to be considered in the first round, please make sure you apply before close of business Wednesday 24 April 2024.The Queensland Reconstruction Authority (QRA)'s...

  • Principal Resilience and Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Principal Resilience and Recovery OfficerThe Panel will be selecting candidates from this talent pool for the first round of selections soon. If you are interested in this role and haven't uploaded your application to yet, and you want to be considered in the first round, please make sure you apply before close of business Wednesday 24 April 2024.The...

  • Psychosocial Recovery Coach/support Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Ethical Caring Group Full time

    Ethical Caring Group is looking for compassionate, ethical and knowledgeable Psychosocial Recovery Coaches to provide exceptional and personalised support services to our existing (and new) NDIS participants.The Recovery Coach position is an evolving role within the NDIS, which aims to support participants with a psychosocial disability who require support...

  • Vehicle Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia Royal Automobile Club Of Queensland Full time

    Job Description - Vehicle Recovery Officer QH)Job Description Vehicle Recovery Officer ( Job Number: QH ) Description RACQ Vehicle Recovery Officer About the role Are you passionate about customer service and safety? RACQ is seeking dedicated individuals to join our elite team of Vehicle Recovery Officers. As a Vehicle Recovery Officer, you'll be operating...

  • Senior Resilience And Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia The State Of Queensland Full time

    The Panel will be selecting candidates from this talent pool for the first round of selections soon.If you are interested in this role and haven't uploaded your application to yet, and you want to be considered in the first round, please make sure you apply before close of business Wednesday 24 April 2024.The Queensland Reconstruction Authority (QRA)'s...

  • Vehicle Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia Royal Automobile Club of Queensland Full time

    Job Description - Vehicle Recovery Officer RACQ Vehicle Recovery Officer About the role Are you passionate about customer service and safety? RACQ is seeking dedicated individuals to join our elite team of Vehicle Recovery Officers. As a Vehicle Recovery Officer, you'll be operating in our modern fleet of Attenuators and Tow Trucks, ready to assist RACQ...

  • Cyber Resilience and Disaster Recovery Planning

    2 weeks ago

    Brisbane, Queensland, Australia TEKsystems Full time

    TEKsystems, Inc Posted: 13/03/2024Location: Brisbane CBDEmployment Type: ContractJob ID:541101Job Summary: WFH Flexibility First of its kind project across QLD governmentYour New Role:One of our Government sector clients is looking for a Cyber Resilience and Disaster Recovery Planning Specialist will work with the team to protect and securing the assets that...

  • Inspector - Flood Recovery - Longreach

    2 weeks ago

    Brisbane, Queensland, Australia Bellwether Contractors Full time

    Flood recovery program, local government 12 month contract with extensionsBellwether provide Project Management and Engineering Support services to private and government clients across Australia. Our people come from major infrastructure backgrounds and bring with them hands-on experience in the planning and delivery of some of Australia's biggest and...

  • Senior Resilience And Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Reconstruction Authority Full time

    The Panel will be selecting candidates from this talent pool for the first round of selections soon.If you are interested in this role and haven't uploaded your application to yet, and you want to be considered in the first round, please make sure you apply before close of business Wednesday 24 April 2024.The Queensland Reconstruction Authority (QRA)'s...

  • Collections/debt Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia Carroll Consulting Group Full time

    This award-winning debt collection agency's commitment to their team coupled with their size allows flexibility and the ability to quickly adapt to clients' needs across a diverse set of industries.Their excellent company culture is a fun, open supportive, and collaborative environment that stands out.Their strong technical skills, experience, and dedication...

  • Collections/Debt Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia Carroll Consulting Group Full time

    This award-winning debt collection agency's commitment to their team coupled with their size allows flexibility and the ability to quickly adapt to clients' needs across a diverse set of industries. Their excellent company culture is a fun, open supportive, and collaborative environment that stands out. Their strong technical skills, experience, and...

  • Vehicle Recovery Officer

    2 weeks ago

    Brisbane, Queensland, Australia RACQ Full time

    Description RACQ Vehicle Recovery Officer About the role RACQ has opportunities for customer service and safety focused people who are interested in working as a Vehicle Recovery Officer. Our team of professional drivers come to the aid of RACQ's members and other motorists in their time of need, often turning a bad day into a better day. Also, our...