Assessing Coordinator

1 week ago

Melbourne, Victoria, Australia Suncorp Group Full time

We have an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service to join our Motor Claims team as an Assessing Coordinator.

This fast-paced customer focused role is the central point for assessment and towing related queries from customers and providers.

The Assessing Coordinator works directly with assessors, tow providers, our repairer network and customers to ensure that claims progress smoothly through the assessment and repair process, supporting customers to get back on the road sooner.

The role requires autonomy, excellent time management, initiative, and adaptability.

Whilst predominantly desk based, during times of major weather events there will be a requirement to take part in assessment centres.

Excellence in customer service is a non-negotiable, as management of customer queries and complaints is a key component of the role.


This role is based at our either our Mt Waverley or Essendon Fields office and will operate a hybrid working arrangement allowing you to work from the comfort of your own home, 2-3 days per week. The standard hours for this role are 8am-4pm.

Locations
-
VIC: Mt Waverley, Essendon Fields

What you'll do

  • Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
  • Assist with assessing and towing related queries from claims teams, customers, repairers and providers.
  • Provide administrative support including quote management.
  • Coordinate any post assessment and repair activities for the customer
  • Work closely with towing provider partners to ensure SLAs are met.
  • Identifying key areas for improvement based on the job experience.

What you'll bring

  • Motor Claims or Claims experience preferred.
  • Passion for customers and delivering exceptional service
  • The ability to multitask and have outstanding time management skills
  • Strong attention to detail and can work well under pressure
  • Strong communication skills with the ability to tailor communication to the audience to articulate complexity
  • Ability to use customer and commercial acumen to enhance business performance
  • Knowledge of Claim Centre and MS Office Suite

What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people.

Some of our benefits include:
-
Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
-
Study support
  • We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.

-
Parental Leave
  • All permanent employees who are primary carers are offered 20 weeks parental leave.

-
Wellness
  • We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us


For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters.

To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves.

With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities.

We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.


If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.


Advertised: 17 Apr 2024 AUS Eastern Standard Time

Applications close: 26 Apr 2024 AUS Eastern Standard Time

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