Operations Support Specialist/Service Coordinator Full Time

2 weeks ago

Melbourne, Victoria, Australia Chubb Fire Full time

We are seeking a highly motivated and experienced Service Coordinator/Operations Support Specialist to join our fast-paced and dynamic team in Melbourne.

About us

At Chubb Fire & Security Australia, our unwavering mission is to safeguard lives and properties through our comprehensive fire safety and security solutions. We are driven by a steadfast commitment to PROTECT PEOPLE FIRST, ensuring their well-being is at the forefront of everything we do. Our enduring purpose extends beyond mere products and services; we strive to BUILD GREAT LEADERS, who will shape the future of our industry. As a renowned industry leader and a proud member of the API Fire and Security group of companies, we leverage our collective expertise and resources to deliver innovative solutions that redefine the boundaries of safety and security.

About the Role

We are seeking a driven and experienced Service Coordinator/Operations Support Specialist to join our dynamic team. Reporting to the Operations Support Supervisor, you will play a pivotal role in ensuring seamless operations and exceptional customer service. Your responsibilities will encompass:

  • Coordinating field technician activities, ensuring efficient deployment and optimal resource utilization.
  • Dispatching and scheduling technicians to customer sites, optimizing travel routes and maximizing productivity.
  • Handling daily invoicing processes with accuracy and timeliness.
  • Generating purchase orders and managing procurement needs.
  • Maintaining accurate and up-to-date data entry, ensuring data integrity.
  • Providing exceptional customer service, addressing inquiries, and resolving issues promptly.
  • Performing general administrative tasks to support the team's operational efficiency.

The ideal candidate should possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Excellent communication and problem-solving abilities are essential for this role. Experience in a similar role within the service industry or operations support would be highly advantageous.

About You

· Australian Citizenship or Australian Permanent Resident (PR)

· Experience coordinating/scheduling field technicians in a fast paced environment

· Enjoys working in a team environment.

· Experienced with data entry and analysing data.

· Experienced working with MS Office – Excel

· Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)

· A customer centric focus

· Technical aptitude to pick up the industry and role quickly.

· Experience within customer service in a call centre/team environment (mandatory)

· Familiarity with KPI targets

What we will offer you:

· Competitive remuneration package

· Supportive team structure with all training provided

· Planning and support for progression towards any role within Chubb

· Working for a global organisation which brings job stability and where you are treated like family

· Access to Chubb Hub – an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more

Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Tagged as: administration, customer service, dispatch, melbourne, schedule

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