El2 Level Hypercare

HOBAN Recruitment is seeking an
EL2 Director Level Hypercare on behalf of our client located in
Charlestown NSW. This pivotal role offers an opportunity to lead and drive quality outcomes within a dynamic environment.

About the Role:

• Take charge of complex and sensitive work, ensuring quality outcomes across various functions.
• Lead and manage teams, providing direction and oversight in resolving issues and risks.
• Exercise significant independence, utilising highlevel decisionmaking and judgement.
• Coordinate highly complex projects and work programs with strategic significance.
• Foster strong relationships with internal and external stakeholders.

Responsibilities:

• Lead teams in managing operational or technical PACE issues.
• Chair Senior Leadership collaboration meetings when required.
• Prioritise and present options to Senior Executive Leadership.
• Manage defect and bug fix cycles, collaborating for prioritisation outcomes.
• Support and lead multiple business areas in the hypercare process.
• Analyse listening and ticket data to identify themes and issues for prioritisation.
• Develop frequent reports and deliver presentations on hypercare activities.
• Establish teams and processes, fostering team culture and facilitating training.
• Plan forward and develop strategies to enhance existing hypercare processes.
• Analyse agency data, building team capability in data management and reporting.

About You:

• Demonstrated leadership experience in managing complex projects.
• Strong decisionmaking skills with a focus on quality outcomes.
• Excellent communication and stakeholder management abilities.
• Proven capability in team building, culture development, and training.
• Strategic thinker with the ability to drive process improvements.
• Experience in data analysis and reporting is highly desirable.

Benefits:

• Competitive pay rate of
  $754.20 per day, including casual loading, providing you with financial stability and recognition for your expertise.

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11% superannuation to secure your future and support your retirement planning.
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ASAP start date, allowing you to embark on this exciting opportunity without delay.
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An initial up to 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.

• Fulltime position, offering
  37.5 hours per week, Monday to Friday, enabling a healthy worklife balance and time.
• Collaborative and inclusive work environment that values innovation.

Please note you do need to be an
AUSTRALIAN CITIZEN for these Federal Government roles.
**Positions close for submissions at MIDDAY on Friday 26th April 2024.

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