Client Service Advisor

1 week ago

Sydney, New South Wales, Australia The Talent Mill Full time

Global Luxury Fashion House - Eastern Creek Support Office

Now Hiring | Now Hiring | This is a stunning opportunity to work with one of the most luxurious brands in the world - with a renowned product category of RTW, Accessories, Leather goods, Footwear, Fine Jewellery and more - this fashion house creates a customer experience that is simply unparalleled.

They have created an inclusive culture that fosters personal development and contributes to overall business success. They have an opportunity for a Client Service Advisor to their team in Eastern Creek.

What Will You Do?

  • Provide after sales (outbound) call services when required;
  • Ensure that the clients' needs and concerns are addressed efficiently and in a timely manner;
  • Record accurate information relating to clients' contact details, their enquiries and actions taken;
  • Follow up on all client service and aftersales cases until the matter is resolved;
  • Assist the manager with general administrative tasks including the reporting of our client trends and call activity;
  • Work alongside the After-Sales Team to coordinate interstate and NZ repairs for clients. This includes creating after sales case IDs, arranging the collection and return of the item(s) as well as providing the client with updates and information throughout the aftersales journey;
  • Conduct repair follow ups for outstanding repairs and maintain regular contact with the boutique staff and clients to provide updates.

To set you up for success we are looking for:

  • Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity;
  • Previous experience in a customer service / sales /concierge role, preferably gained within a luxury retail /hospitality environment;
  • Availability to work on a rotating roster; including some saturdays
  • The ability to manage relationships and expectations at various levels;
  • Resilience with strong problemsolving capabilities;
  • Ability to work in an organized manner with good attention to detail.

What's in it for you?

  • A competitive salary package and incentives
  • Staff Discounts
  • A strong & positive company culture
  • Coaching + development by learning and development partners


The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries.

With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME's and multinational corporations within the fashion & retail industry.

Recruitment - but make it ethical not transactional. Quality over quantity - always. Truly consultative and delivered at pace.

We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition - one where we develop long term, meaningful connections, add value and deliver an unforgettable service.

Angela Millar

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Louis Vuitton Full time

    POSTEHave an impact and be a part of the Louis Vuitton Digital Store evolution by joining our Client Services team as a Client Sales AdvisorAbout the roleOur Client Services team are a part of our digital store solution, responding to inbound customer service and sales enquiries via phone and online channels from our valued Clients.As a Client Services Sales...

  • Client Advisors

    1 week ago

    Sydney, New South Wales, Australia FENDI Australia Full time

    Founded in Rome in 1925 by Adele and Edoardo Fendi, FENDI is a house of style, innovation, elegance and grace. As part of the world's leading luxury goods group - LVMH - FENDI is seeking high performing, passionate Full Time Client Advisors to join its Sydney - CBD retail network.Client AdvisorsTHE ROLEFENDI Client Advisors are responsible for:Exceeding...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Tiffany & Co. Full time

    The Blue Box. Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Sydney Airport store as a Client...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment.As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment.As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment.As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Tiffany & Co Full time

    The Blue Box.Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Sydney Airport store as a Client Advisor...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Tiffany & Co Full time

    The Blue Box. Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Sydney Airport store as a Client...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Tiffany & Co Full time

    Position The Blue Box. Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Sydney Airport store...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Officine Panerai Full time

    Reference Code: 90284Client Advisor - Panerai, Sydney:Sydney, NSW, AUPermanentFounded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments. The designs developed by Panerai in that time, including the Luminor...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Miller Leith Full time

    The CompanyOur client is a distinguished fine jewellery brand, renowned as a beacon of luxury, timeless beauty and sophistication, looking for a Client Advisor / Sales Associate for their prominent boutique in Sydney CBD.BenefitsIn addition to the generous base salary, superannuation, generous bonuses and entitlements, you will have the opportunity to be a...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Miller Leith Full time

    Are you enthusiastic about curating sophisticated and refined fashion experiences for discerning clientele? If so, an exceptional opportunity awaits you to join our client in Sydney CBD as a Client Advisor. Here, you'll play a pivotal role in a renowned luxury brand known for its exceptional craftsmanship and exquisite designs. The Company Situated in Sydney...

  • Senior Client Advisor

    4 weeks ago

    Sydney, New South Wales, Australia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

    The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home...

  • Client Service Associate

    1 week ago

    Sydney, New South Wales, Australia Guidepoint Full time

    : The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions. As an Associate on the Client...

  • Principal Client Success Advisor

    1 week ago

    Sydney, New South Wales, Australia Diligent Corporation Full time

    Position OverviewDiligent is looking for an experienced Governance, Risk and Compliance Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Louis Vuitton Full time

    POSTELouis Vuitton is more than a name its a mindset. For more than 150 years Louis Vuitton retail teams have shared the same spirit of excellence and passion. In their hands they have the power to share Louis Vuitton's history and ensure our brands success Our top priority is each clients experience, inspiring them in store across our product universe and...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia The Talent Mill Full time

    Now Hiring | Fine Jewellery & Watches | Sydney CBDThe Brand |This brand is a signature timepiece retailer with a Japanese heritage and an ethos embedded in weaving the past with the present to embrace the future. With the release of the first watch model in 1960 borne from a determination to excel, the idea that drives the designers and engineers of this...

  • Associate, Client Service

    1 week ago

    Sydney, New South Wales, Australia Guidepoint Full time

    Overview:The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions.If you've a new graduate or...

  • Luxury Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Retailworld Resourcing Full time

    About the brand:Our client is an influential, innovative and progressive International luxury retailer with over a century of history across the globe. They are the leaders in design and fashion with their product lines spanning leather goods, footwear, accessories, watches, ready to wear, makeup, fragrance and home decor.About the Job:An opportunity has...