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Field Service Technician

3 months ago

Clayton South, Victoria, Australia Superior People Recruitment Full time
Our client is the leading manufacturer of waterjet machinery, and are now seeking an experienced Field Service Technician.

Reporting to the Service and Engineering Manager, you'll add crucial support to the field service team through:

  • Investing time in learning the machinery, software and equipment needed to fix the machines to increase your efficiency as a field service technician.
  • Attending maintenance, servicing and breakdowns (mainly VIC but across most states) and once up to speed, moving up to installations too.
  • Investigating and understanding the root cause of issues with the machines to accurately fault find.
  • Building strong relationships with customers by displaying empathy and responding quickly to questions or issues.
  • Conducting training for customers on the machinery and software on how to best maintain, upkeep and fix regular issues.
  • Contributing to the research and development of new machinery in the workshop.
  • Completing weekly timesheet reporting and providing regular insights/updates to the Service Manager on customers.

Selection Criteria
To be successful in this exciting opportunity you must have the following:

  • Experience in a trade or as a technician (automotive, fitter and turner, mechanical, electrical, engineering )
  • Experience with CNC software is highly desirable, but not essential
  • A clean and full driver's licence
  • A desire to learn
Only those with citizenship or permanent working rights in Australia need apply.

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