Head of Care Operation

2 weeks ago

Brisbane, Queensland, Australia C3 Talent Full time

Five Good Friends (FGF), Established 8 years ago, is disrupting and redefining the home care sector through its exceptional quality service and cutting-edge technology, it is where innovation meets purpose and compassion FGF is Australia's only technology-enabled care services business and ranked as one of the top Home Care providers in Australia. Its own proprietary software, developed by their dedicated sister company The Lookout Way, is revolutionizing home care management, delivery, and oversight.

As an approved aged care and registered NDIS service provider, FGF are dedicated to helping members live vibrantly in their own homes, surrounded by a supportive care team. Members enjoy unparalleled control, transparency, and personal management of their care through our unique service model. FGF matches Helpers (care workers) to Members, ensuring the best fit for delivering care. This combination of control, transparency, matching, and real-time oversight consistently delivers world-class Net Promoter Scores (NPS) from Members and their families, regularly exceeding 70. It's journey is just beginning, and a recent organisational restructure has created this new Executive role as Head of Care Operations

Join FGF because of its

  • Visionary Leadership: Become part of a dynamic team that's shaping the future of home care.
  • Innovative Technology: Work with groundbreaking tools that empower Members and Helpers.
  • Exceptional Culture: Thrive in a supportive, high-performance environment driven by core values that underpin the business
  • Phenomenal Growth: Contribute to a rapidly growing company that's making a real difference.

Reporting to Chief Operations Officer, you will have five direct reports and oversee the performance of 53 talented individuals across four essential teams: Marketplace, Employed Workforce, Rostering, Workforce Supply, and Fleet. Your focus is to ensure the seamless delivery of services that exceeds Members' expectations using your strategic vision and operational expertise.

The Challenges of the role are to

  • Be an inspiring visionary leader who motivates your team to achieve greatness.
  • Use your knowledge of the Aged Care sector, particularly the Commonwealth Home Support Program, to drive strategic success.
  • Make data-driven decisions by analysing the data to design effective plans and make timely decisions.
  • Bring an entrepreneurial business owner's mindset by thinking and acting like a business owner to drive change and growth.

About You:

Your career is a combination of significant operational and senior leadership experience within a customer-centric operations. You have used your tertiary qualifications in either the Health, Aged Care, NDIS or Logistics sectors and know how to devise and implement strategic operational plans. Your proactive, problem-solving attitude allows you to drive large cross-business projects using innovative solutions to enhance efficiency and optimise processes. Your natural leadership style aligns with FGF's values and mission and will assist in planning how to enhance the Helper supply and their skills to meet the ambitious growth strategy. The building of strong, lasting relationships with subcontractors and suppliers is your forte and you understand the critical importance of compliance with all regulations and standards.

If you are ready to Transform Home Care? Join Five Good Friends and become a part of a team that's not just changing home care but revolutionizing it You can achieve exceptional outcomes, humanise technology, and empower Members to live their best lives at home.

Apply Now quoting reference number and be a catalyst for change

If you wish to have a confidential discussion about this truly unique role contact Peter Murphy on


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