Associate Academic Program Support Officer

2 weeks ago

Brisbane, Queensland, Australia University of Southern Queensland Full time
  • Remuneration range of $83,812 to $89,032 pa
  • Full-time, continuing appointment (36 hours/week)
  • Toowoomba or Ipswich campus

Academic Affairs

Building on its strengths as Australia's leading regional University, UniSQ's vision is to be renowned for innovation and excellence in education, student experience, research and engagement. Guided by our core values of respect, integrity and excellence, the University's Strategic Plan outlines our commitment to creating and sharing knowledge, transforming lives and solving the problems that matter to our world.

The Academic Affairs portfolio is comprised of an executive leadership team, 12 Schools, and supporting professional staff. It operates to ensure the University achieves its strategic commitment to excellence in teaching, learning and research, and builds a suite of quality academic programs


What you'll do:

Working as a member of the Academic Program Support team, you will be working under routine to general supervision of other team members to provide a range of professional functions to support the quality delivery of academic programs in Academic Affairs.

The Associate Academic Program Support Officer role offers the opportunity to work as part of a team across a diverse mix of activities to support students, academics and partners in the provision of an effective Work Integrated Learning (WIL) experience for students and the achievement of optimal academic outcomes.

You will provide a range of information and support to stakeholders on WIL processes including but not limited to:

  • Supporting the allocation of students to a variety of WIL settings.
  • Managing the verification of mandatory document requirements, including advice and communications to students to support their preparation for WIL,
  • Administrative support with the monitoring and organisation of Agreements, Risk Assessments, and partner engagement activities,
  • Support the management and response to incoming student enquiries via phone, email and chat,
  • Providing support with the organisation of Student/Partner notifications, and the maintenance of Accommodation and Orientation information,
  • Supporting the WIL payment, results, assessment, and liaison processes during and after WIL experiences,
  • Utilising software and reporting platforms to support staff, academics, and external stakeholders.


What will help you succeed:

Your success in this role will primarily be underpinned by your commitment to providing quality client service and supporting our students and academic staff. You will be a competent administrator, capable of multi-tasking and prioritising your work to complete tasks in a timely manner.

Additionally, you will:

  • have a high level of attention to detail and the ability to identify compliance issues,
  • show demonstrated commitment to process improvement and the ability to deliver on procedural changes,
  • be able to build productive working relationships with stakeholders,
  • have the ability to work collaboratively and communicate effectively with stakeholders across all University divisions (academic and professional staff),
  • be experienced in working as part of a collegial team, willing to share information and contribute to the betterment of the team, and
  • have experience and an ability to adapt in a fast paced work environment.


What we can offer you:

  • On-the-job-learning and internal career opportunities, as well as access to an extensive learning and development portfolio,
  • Generous employer superannuation contributions,
  • Salary sacrifice,
  • UniSQ sponsored Fit and Well Corporate Program which includes gym membership.

This position can be based at our Toowoomba or Ipswich campus.

The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and aim to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences. We support and encourage applications from all diversity groups.

For enquiries regarding this position, please contact Jacob Whittingham, Senior Coordinating Academic Program Support Officer on telephone or email .


Reference No: 0122_05/24


Term: Full-time continuing appointment (36 hrs/week)


Salary: Total remuneration range $83,812 to $89,032 pa (includes salary range of $70,817 to $75,228 pa, employer super contributions of 17% and annual leave loading)


Closes: Sunday, 30 June 2024.

At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making.

To be considered for this position, you will need to have the right to work in Australia.


If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to 'Who we're looking for' in the position description.


For more information on our selection process, please refer to your recruitment journey available on our website.

Position Description Opens in new window

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