2023.018 - Customer Service Team Leader

1 week ago


Fairfield, Australia Fairfield City Council Full time
Applications closing on 24 February 2023, 11:59 PM

  • Reference number
  • Job TypeFull Time
  • PackageThis position is a Grade 4, salary range is $69,704 p.a. with progression to $81,648 p.a. on demonstrated competencies, plus penalty rates for weekend work.

THE POSITION:

We are looking for a highly motivated customer service people leader, someone who is dedicated to the development of the team and completing daily tasks to a high standard.

With highly developed communication and organisational skills, you demonstrate strong and effective leadership skills with the ability to successfully manage, develop, coach and mentor a large team.

You will need to be able to work effectively in a fast-paced environment as well as prior experience in a leading/mentoring role.

The successful applicant will be one of three team leaders that are expected to provide efficient and effective leadership for a team of approximately forty people.

The Customer Service Team Leader is expected to receive and deal with enquiries, implement procedures, develop visitation data, and produce monthly reports


The successful applicant will be responsible for the provision of front desk and kiosk related duties to all leisure centre patrons.

This includes general reception, cash handling, selling of memberships, learn to swim enrolments and other administrative duties relating to the role.


ESSENTIAL:

  • Extensive experience in staff management and team leadership
  • Demonstrated ability in leading a multiskilled team to provide high quality customer service
  • Continual training and development of all current team members on new systems and processes.
  • Demonstrated ability in conflict resolution and interpersonal skills
  • Experience with computerised point of sale systems and membership sales
  • Ability to demonstrate flexibility, diplomacy, confidentiality, as well as professional working behaviours such as honesty and motivation
  • Ability to work under pressure, deal with high volumes of work efficiently

DESIRABLE:

  • Experience in a leisure centre/hospitability environment
  • Experience in stock control (retail and kiosk)
  • Experience in purchasing (retail and kiosk)
  • Considerable Management experience
  • Experience in Work Health and Safety
  • Good promotional skills

SALARY & EMPLOYMENT CONDITIONS:

  • Permanent position, 70 hours per fortnight
  • This position is a Grade 4, salary range is $69,704 p.a. with progression to $81,648 p.a. on demonstrated competencies, plus penalty rates for weekend work.
  • Uniform is provided
  • Hours of Work: Between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs.

CLOSING DATE:
Friday 24 February at 4.00pm

Please note that this role requires mandatory vaccination against COVID-19 at Fairfield City Council. All applicants must be vaccinated (and provide proof - cited vaccination certificate).


Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.


FURTHER CONTACTS:
Enquiries regarding the position should be directed to

We kindly ask for no recruiters at this stage.

PO BOX 21 BRADLEY CUTTS
**FAIRFIELD NSW 1860 GENERAL MANAGER

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