System and Performance Owner

2 weeks ago

Macquarie Park, Australia Metcash Full time

Join Our Team as the System and Performance Owner at Metcash

About Metcash


At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand.

With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.


About This Role


As a
System and Performance Owner, you will manage and enhance the relationship between Metcash users and the systems they interact with including knowledge, training, best practice benchmarking, system enhancements, strategic roadmap implementation, and new system implementation support.

Be the system owner for the advanced planning system on behalf of Metcash Food.

This role is based in Macquarie Park and has a direct reporting line in to the National Forecasting & Replenishment Manager.


What you'll do:

  • IT Relationship Management
  • External provider relationship manager
  • Documentation of all processes and system interactions across teams
  • Facilitate best practice requirements to Customer teams.
  • Manage enhancements register for systems like BY, D365, Power BI, etc.
  • Govern IT change that impacts Forecast and Replenishment systems directly or indirectly
  • Own the quality and delivery of Forecast and Replenishment systems to users based on agreed SLA
  • Track performance of system availability and quality through effective PIR management and incident tracking
  • Build and maintain effective system business continuity plans for outages of the Forecast and Replenishment systems

What you'll bring:

  • Project Management experience
  • Strong relationship management capability
  • Proven experience in a similar senior role, preferably in an S&OP Retail or FMCG environment
  • Strong knowledge of inventory management principles including: forecast management, inventory planning, event planning, demand & supply planning, and order optimisation
  • Able to drive a positive team culture

What we can offer you

  • Learning and development opportunities
  • We're BIG on flexible working.
  • An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge.
  • Dynamic and collaborative team environment
  • Work/Life Balance
  • Multiple career opportunities and the opportunity to be part of our transformation journey.


We're all about celebrating success, and we're proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

At Metcash, we're the power behind an independent Australia.

For almost 100 years we've been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town.

Today we're Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we'll always be locals at heart.


So, roll up your sleeves and bring your best self to work, and we'll give you the support you need to develop a rewarding career and make your mark on the future of retail.

LI-JG1 #hybrid #INJG

**Make your Mark

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