Account Manager

2 weeks ago

Sydney, New South Wales, Australia Arcadis Full time

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

Arcadis is looking to hire a Account Manager Digital Asset Solutions to provide a key role in delivering our business growth. They lead our market engagement in their allocated territories and are core members of the Growth community in the Intelligence GBA. Sales Account Leaders are responsible for the identification, development and conversion of prospects and opportunities. They ensure our solution propositions meet our customers buying needs, and ultimately deliver high value engagements of mutual benefit to Arcadis our customers and our partners.

The Arcadis products and solution portfolio and services are market leading; offering the opportunity to disrupt established practices in critical asset management through embedding digital innovation. The Intelligence sales community are at the forefront of representing this capability, establishing customer demand and securing our growth through value-based sales. Central to the success of this role is a deep understanding of our customers needs and requirements, as is a broad knowledge of the digital asset management landscape. Working flexibly across the Arcadis Biosphere, Sales Account Leaders will be instrumental in aligning our business propositions to ensure we secure the significant opportunities on offer in our target market space, namely Resilience, Mobility and Places.

Role accountabilities:

Work with the Portfolio Directors, Global Sector and (G)BA Sales teams to determine and synergize client strategy. Implement new business models and apply new commercial skills as developed by the commercial excellence functions within Intelligence. Actively support marketing strategies (campaigns, events) for selected clients and the wider sectors. Engage with operations/delivery teams to drive necessary resource outcomes to support growth and delivery excellence for the accounts. Collaborate with Technical Solutions teams to develop differentiated service and value propositions. Growing our business within the selected region, winning strategic pursuits. Definition and execution of client strategies, sharing and using sector insights and unique approaches. Regional pipeline for Digital Asset Solutions (EDA and/or EAM)

Develop and implement Account Strategy

Lead development of client account strategy in line with Arcadis business objectives and market sector strategies through annual and multi-year plans Prepare and execute account plan to translate strategy into concrete objectives, actions, and outcomes. Develop and maintain deep knowledge and understanding of the clients and the associated industry sectors (Transportation, Utilities, Public Sector) to identify key trends and emerging opportunities, with the client and their subsidiaries / portfolio companies.

Client Development

Drive overall growth in client account plan performance as measured through financial metrics (NOI, DRO, ASGM, Pipeline) to meet or exceed planned targets Maintain a focus on CX throughout all client interactions at each touchpoint Develop and expand a network of relationships across Operations, Solutions and Markets, leveraging these to enable Arcadis to have maximum impact with the clients Capture client data on regional accounts, including track record, case studies, sales collateral relationship history and delivery lessons learned, and make available to support continuous improvement across accounts managed. Manage pursuits, contribute to bid/no-bid decisions by providing local knowledge, oversee proposal preparation and support the achievement of successful pursuits. Manage the regional pipeline and feed opportunities into the business line pipeline and CRM system to ensure an optimal flow of pursuits to achieve set targets. Work collaboratively with Product, Marketing Solutions and Service leaders to manage development and alignment of Arcadis value propositions into commercially viable propositions for the account, demonstrating value-creating outcomes for our clients Develop and leverage a network of enduring relationships across the client organisation to understand their business needs, as it relates to digital adoption and position Arcadis as a trusted partner and contribute to growth of Arcadis relationship with clients.

Sales planning and execution

Our Sales Account Leaders are responsible for the development and delivery of sales, campaign and capture plans within their assigned market territories. They will pro-actively engage internal and external stakeholders to inform and help implement their plans, report progress against their plans to the Intelligence leadership team and be mindful of the need for agility and adaptation should market conditions or sales performance dictate accordingly.

Product & Solution Awareness

Sales Account Leaders will be expected to develop and maintain a broad understanding of our product and solution portfolio and be able to represent the value we deliver in the customers context. Our sales community will also provide market intelligence back into the business and thereby inform and influence our future product roadmap.

Qualifications & Experience:

To be successful in the role, you will need to be degree qualified in a relevant discipline and have a proven track record of developing and implementing sales strategies to secure and grow client accounts significantly and profitably across Digital Asset Solutions within and engineering consultancy or professional services environment. You will need to demonstrate leadership capability and the ability to inspire multi-disciplinary teams around a common purpose, whilst working as an individual contributor against your own targets. Demonstrated experience as a client developer with significant presence in the asset management sector globally. Ambitious mindset and a drive to grow the business and meet targets. The ability to inspire and enthuse Account and Pursuit Teams to bring their best. Entrepreneurial attitude and strategic focus with excellent commercial drive and decisiveness. Experience managing internal and external business relationships at the executive level.

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