Roadside Assistance Centre Trainee

2 weeks ago

Mile End, Australia RAA Full time

An excellent opportunity to join RAA on a Traineeship, in the Roadside Assistance Contact Centre:

  • **Fixed
- term contract until 28/11/2025**:

-
Monday 27th
May Start Date with extensive training provided**
Your new opportunity
At RAA, we are so excited to be able to provide this amazing opportunity for a proactive, passionate individual to join our excellent and supportive Roadside Assistance Team and commence your RAA journey


You will have the opportunity to undertake a traineeship with the aim of acquiring skills in a professional call centre environment and provide an excellent service to RAA Commercial Clients and RAA Members.

This role has a huge customer service focus which involves to relating to member situations, showing empathy, and using initiative.

The core working hours for this role will be Monday - Friday between

Responsibilities
As a new and integral member of our team, you will:

  • Provide exceptional and professional service to members and internal/external customers.
  • Answer all calls in a clear and prompt manner, using RAA's methods.
  • Process new memberships, membership renewals, subscriptions and other financial transactions in a timely and accurate manner.
  • Achieving the required targets with regard to breaks, call work codes and shift start times.
  • Correctly record incoming call information, as required.

Study Commitments

  • You will complete a Certificate III Customer Engagement. This is an 18month course.
  • You will be signed up for this through T.I.M.E and Apprenticeship Board.
  • You will have Modules to complete a part of the certificate. These will be a combination of online and classroom. RAA will support you in attending and providing you time to complete you study commitments.

About you
You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture.

We are also looking for:

  • Previous experience in a customer service environment is desirable.
  • A passion for providing outstanding member/customer experiences.
  • Proficient keyboard/typing skills.
  • Sound knowledge and capability of MS Windows systems.
  • Excellent communication and a positive "Can Do" attitude
  • Professional and positive approach to your work

About us


As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.


In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more.

We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.


We're also one of the state's largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving.

With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.


Benefits


We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family.


Some of our employee benefits include:

  • Free RAA premium road service
  • Access to our Member Benefits program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • 12 weeks paid parental leave
  • Ongoing Training & Development opportunities and a Study Support Program
  • Onsite Cafe with Barista

  • Roadside Assistance Centre Trainee

    1 week ago

    Mile End, Australia RAA Full time

    **An excellent opportunity to join RAA on a Traineeship, in the Roadside Assistance Contact Centre!**: - **Fixed - term contract until 28/11/2025**: - **Monday 27**th** May Start Date with **extensive training provided** **Your new opportunity** At RAA, we are so excited to be able to provide this amazing opportunity for a proactive, passionate...

  • Roadside Assistance Consultant

    2 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Roadside Assistance Consultant(Job Number:220001RP)DescriptionAssistance Services Consultant Part time, 30 hours per week across 5 days Full time, 38 hours per week across 5 days Day roster working between the hours of 5:00am to 7:00pm Part time, 30 hours per week across 5 days Evening roster working between the hours of 12:00pm to 12:00am Monday to Sunday ...

  • Rac Call Centre Consultant

    2 weeks ago

    Mile End, Australia RAA Full time

    **Part-time permanent positions available, generous pay rates, great benefits**: - **Monday May 27**th** start date with extensive training provided in a fun, hard-working Road Assistance team**: - **24/7 rotating shifts, roster provided up to 6 weeks in advance** **Your new opportunity** Due to some exciting growth and internal movements at RAA, we now...

  • Rac Call Centre Consultant

    2 weeks ago

    Mile End, Australia RAA Full time

    Part-time permanent positions available, generous pay rates, great benefits:Monday May 27th start date with extensive training provided in a fun, hard-working Road Assistance team:- 24/7 rotating shifts, roster provided up to 6 weeks in advanceYour new opportunityDue to some exciting growth and internal movements at RAA, we now have some amazing...

  • Roadside Assistance Consultant

    2 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Roadside Assistance Consultant(Job Number:230000QK)DescriptionAssistance Services ConsultantIn this role you will take inbound calls from our members who have broken down on the roadside and require assistance in their hour of need. Working quickly, and often under pressure, you will determine the members location, input data into our database and ensure...

  • Hod Roadside Patrols Training and Fleet Operations

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **HoD Roadside Patrols Training and Fleet Operations**(**Job Number**:240000NA**)** **Description** **Head of Roadside Patrols, Training and Fleet Operations** As the Head of Roadside Patrols, Training & Fleet Operations, you will steer one of RACQs critical functions. Your leadership will directly impact the safety, efficiency, and timeliness of services...

  • Mile End Centre Manager

    7 days ago

    Mile End, Australia Kennards Self Storage Full time

    **Do you have a passion for customer service?**: - ** Want to grow and develop in a role that has a lot of variety?**: - ** Join a growing Aussie family owned business** **About Kennards Self Storage** Kennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over 50 years and continues to...

  • Mile End Centre Manager

    2 weeks ago

    Mile End, Australia Kennards Self Storage Full time

    Do you have a passion for customer service?Want to grow and develop in a role that has a lot of variety?Join a growing Aussie family owned business About Kennards Self Storage Kennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over 50 years and continues to lead the industry through our...

  • Mile End Centre Manager

    4 weeks ago

    Mile End, Australia Kennards Self Storage Full time

       Do you have a passion for customer service?Want to grow and develop in a role that has a lot of variety?Join a growing Aussie family owned business About Kennards Self Storage Kennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over 50 years and continues to lead the industry...

  • Mile End Centre Manager

    4 weeks ago

    Mile End, Australia Kennards Self Storage Full time

    Kennards Self Storage, Adelaide, James Congdon Drive, Mile EndDo you have a passion for customer service?Want to grow and develop in a role that has a lot of variety?Join a growing Aussie family owned businessAbout Kennards Self StorageKennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over...

  • Mile End Centre Manager

    2 weeks ago

    Mile End, Australia Kennards Self Storage Full time

    Kennards Self Storage, Adelaide, James Congdon Drive, Mile EndDo you have a passion for customer service?Want to grow and develop in a role that has a lot of variety?Join a growing Aussie family owned businessAbout Kennards Self StorageKennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over...

  • Trainee Educator

    3 weeks ago

    Seventeen Mile Rocks, Australia Goodstart Early Learning Full time

    **Role**: Trainee Educator **Centre**: Goodstart Seventeen Mile Rocks **Employment Type**: Full Time, Fixed Term Receive Fee Free Training - Goodstart will cover all related RTO enrolment and training fees Earn great pay and experience while working in our centres Have the opportunity for permanent employment when you complete your study Traineeship...

  • Trainee Educator

    2 weeks ago

    Seventeen Mile Rocks, Australia Goodstart Early Learning Full time

    **Role**: Trainee Educator **Centre**: Goodstart Seventeen Mile Rocks **Employment Type**: Full time, 38 hours per week, Fixed term contract for 18 months Receive Fee Free Training - Goodstart will cover your qualification enrolment fees Earn great (above award) pay and experience while working in our centres Have the opportunity for permanent...

  • Trainee Educator

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Sunkids Management Full time

    At Sunkids we believe that _Every Child is a Precious Trust _, which is why we aim to provide children with beautiful childcare environments that nurture the whole child.With 15 centres across South East Queensland, we pride ourselves on delivering our proven curriculum with dedicated and experienced educators working throughout our state of the art centres,...

  • Safety Centre Advisor

    2 weeks ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA**: - **Casual Position based at Mile End**: - **Requires primarily Saturday availability with additional hours during the week to cover demand and, as needed to cover leave** RAA have a fantastic casual position available! This role includes assessing the mobility and safety needs of children in vehicles...

  • Trainee Educator

    2 weeks ago

    Seventeen Mile Rocks, Queensland, Australia Goodstart Early Learning Full time

    Role: Trainee EducatorCentre: Goodstart Seventeen Mile RocksEmployment Type: Full Time, Fixed TermReceive Fee Free Training - Goodstart will cover all related RTO enrolment and training feesEarn great pay and experience while working in our centresHave the opportunity for permanent employment when you complete your studyTraineeship Program at Goodstart Early...

  • Real Estate Trainee

    2 months ago

    West End, Australia First National Real Estate Metro Full time

    **Real Estate Apprentice**: First National Metro have an exciting opportunity for a Real Estate Trainee to join the team! This is an excellent career opportunity with a company that is dedicated to delivering proven, professional, progressive, and personalised results for their clients. Working with qualified real estate professionals you will gain...

  • Real Estate Trainee

    2 months ago

    West End, Australia MEGT Australia Ltd Full time

    First National Metro have an exciting opportunity for a Real Estate Trainee to join the team! This is an excellent career opportunity with a company that is dedicated to delivering proven, professional, progressive and personalised results for their clients. Working with qualified real estate professionals you will gain valuable hands on experience,...

  • Real Estate Trainee

    4 weeks ago

    West End, Australia MEGT Australia Ltd Full time

    First National Metro have an exciting opportunity for a Real Estate Trainee to join the team! This is an excellent career opportunity with a company that is dedicated to delivering proven, professional, progressive and personalised results for their clients. Working with qualified real estate professionals you will gain valuable hands on experience,...

  • Real Estate Trainee

    2 weeks ago

    West End, Australia First National Real Estate Metro Full time

    Real Estate Apprentice:First National Metro have an exciting opportunity for a Real Estate Trainee to join the teamThis is an excellent career opportunity with a company that is dedicated to delivering proven, professional, progressive, and personalised results for their clients.Working with qualified real estate professionals you will gain valuable hands-on...