Sales Support Officer

2 weeks ago

Newcastle, New South Wales, Australia Asquith Workforce Full time
located in Merewether

  • 38 hours per week

Core Role Value - Serve and Keep

This position is required to provide the highest quality, professional customer service to both Customers and Partners by being part of the company's first phone contact.


Duties Related to this Position

  • Conduct track and trace and recall requests on parcels.
  • Collect payments for Customers and Partners over the phone.
  • Perform our daily debt recovery methods as assigned by Financial Controller.
  • Answer simple product knowledge questions and research answers where possible.
  • Upsell where possible by talking to Customers about Healthy Starts, additional products, events.
  • Promote the Virtual Office to Partners to place orders and to update Customer details.
  • Promote the Customer Portal to Customers and Partners to update and maintain their own personal orders.
  • Attend and participate in JPCA team training as directed by the Sales Support Manager, Financial Controller, and/or CEO (where applicable).

Job Specific KPI's

  • Prompt professional and courteous service is provided to all customers and Partners and a positive attitude with appropriate communication is maintained on calls, with extremely difficult customers referred to your team leader if necessary.
  • Following our Core Role Value of Serve & Keep.
  • Help create and maintain an inclusive culture within the team/s for existing and new members.
  • Call outs to Customers or Partners as required.
  • Reporting to Financial Controller of daily debt recovery amounts.
- office each day.

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