V - Retail Assistant (Online Sales)

1 week ago

Surry Hills, New South Wales, Australia The Salvation Army Full time
Start your mission volunteer experience with The Salvation Army today


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


ABOUT US


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.


The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in our community.


The Online Sales Assistant has the exciting responsibility of optimising sales revenue from antique, collectable, designer clothing and other higher priced items by listing them our online sales accounts.

This important role not only brings in vital revenue which in turn provides funding for local community support, it also honours our donors who would expect the high value items they have generously given to The Salvation Army are resulting in good returns and positive impact on the community.

Key tasks and responsibilities

  • Identification of items: Bring your keen sense, experience and knowledge to identify valuable items from the donated items, determining their value through research and comparison sales.
  • Marketing items: With a promotional and detailed approach, clean and style items for photographing so buyers can clearly view the item and are excited to take part in bidding. Create listing descriptions that are accurate and enticing, along with instructions on how to purchase and collect or have shipped.
  • Packing orders: This step requires lots of care to ensure items are securely packed and received in good order. A personalised note of thanks adds to the customer's positive experience, priming them for repeat purchases and good ratings on our online sales channels.
Qualifications and skills (desired/required)

  • Good knowledge of antiques, collectables, designer clothing and other high value items such as appliances and tools, and how to research these items.
  • Experience in marketing and communications is highly desired
  • Experience in using a camera and online sales channels
  • Excellent writing skills
Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Below is what is required for this role.

  • As this role has access to valuable items, a police check is required
Personal information collected will be handled per our privacy and confidentiality policies. The selection process will be fair ensuring the best person for the role and our team is selected.

Time Required & Commitment

  • Availability on Tuesdays or Fridays
Development opportunities with this role


This role will give volunteers an opportunity to continue to build skills and knowledge in antiques, collectables, designer clothing and other high value items, plus customer service, online sale processes and computer skills.

More broadly, volunteers in this role will experience the importance of fundraising to support Salvation Army's community services and the workings of a large not for profit, religious organisation.


  • The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
  • We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
  • The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _
  • Additionally, certain volunteer roles may require a National Police Check._

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