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Debt Collection Team Leader

3 months ago

Ingleburn, New South Wales, Australia Supagas Pty Ltd Full time
Professional Team

  • Systemised processes
  • Large Stable Business

About the Company


Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium.

We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.


About the Role
We are currently seeking an enthusiastic, confident and vibrant

Debt Collection Team Leader you will have a opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognized for their efforts, This is a fulltime position, working with our Corporate Team based in our head office in

Ingleburn.

Key Duties and Responsibilities Include:

  • Daytoday Credit Control & Debt Collection activities managing his/her own ledger
  • Proactive outbound Customer collection calls/activity (verbal, nonverbal) utilizing collection procedures and policy guidelines to achieve cash flow and KPI targets
  • Managing endtoend debt collection functions which includes but not limited to:
  • Account/Invoice reconciliation
  • Dispute resolution
  • Incoming phone calls where customer wants to make a payment
  • Complete and submit DCA & Bad debt write off forms to Corp Admin
  • Placing account on Stop supply where applicable
  • Clearing unapplied Cash/credits to reduce debt
  • Allocating open credits to clear debt
  • Liaising with the Banking Team for any misallocations of payments.
  • Manage reduction of aged debt and bad debt provision by closely working with the customer, branches, and other internal/external stakeholders.
  • Ensure compliance with relevant legislation including privacy laws, accounting standards, ACCC guidelines and company policy
  • Managing daytoday debt collection supervisory functions which includes but not limited to:
  • Managing the National AR Inbox and PPSR
  • Monitoring the collector's adherence in the phone system (Log in/Log out)
  • Manage and maintain an attendance for the national debtor's team
  • Will be the first point of escalation when collectors need assistance in managing queries of complex nature
  • Leading others to implement better approaches to address challenges and opportunities
  • Will serve as the 2IC in the absence of the Debt Collection Manager
  • Drive and conduct extensive training with the newly hired Debt Collection Officers
  • Participate and in some occasions drive Monthly Team meetings via the National Debtors Team
  • Will assist Debt Collection Manager in reenforcing processes to the team to maximise collection and reduced overdue debt.

Key Skills and Experience:

  • Embody the 'Yes We Can' ethos in all aspects of the role and responsibilities
  • Adapt, promote, and encourage a Safety-First approach
  • Compliance to all Supagas policies and procedures at all times to represent Supagas in a positive and professional manner.
  • Compliance and adherence to all relevant Australian State and Federal Laws and the applicable standards, policies, and procedures


 Communication and Relationships
  • Actively develop good relationships with key stakeholders
  • Resilient, empathetic, collaborative, detailoriented, and selfmotivated with excellent organisational, time and project management skills
  • Develop and maintain strong relationships with peers, customers, and other stakeholders
  • Working with the Debt Collection Manager to update systems and policies, monitor results and input into strategic development
  • Good track record of achieving and exceeding targets and KPI's.
  • Challenge the status quo and promote best practice and continuous improvement.
  • Adhoc projects/tasks as required from time to time

Benefits

  • A friendly and supportive team environment
  • Company rewards program
  • Full time, Monday to Friday, Day shift
Most importantly at Supagas we value

attitude above all else. We are looking for the next team player to embody the

'Yes We Can' ethos

  • Please note: only applicants shortlisted for this role will be contacted_